Assistant Manager – Public Safety Operations Job Vacancy in TriMet Portland, OR – Latest Jobs in Portland, OR

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Company Name : TriMet
Location : Portland, OR
Position : Assistant Manager – Public Safety Operations

Job Description : TriMet is seeking an Assistant Manager, Public Safety Operations to join our team!The Assistant Manager, Public Safety Operations manages daily shift activities of TriMet Supervisors and contract security for TriMet’s fixed route bus and MAX light rail service. Develops, coordinates and implements field deployment strategies including special events or high visibility patrols. Responsible for performance management of Supervisors, contract security, and associated employees or labor relations issues. Assists in hiring, training and development for Security staff.Under the direction of the Manager, Public Safety Operations and/or Security Director, develops, coordinates and implements field deployment strategies for code compliance, and security at facilities, on revenue vehicles and/or service platforms. Responsible for deploying and directing proof of payment personnel and other security resources as needed to provide for the safety and security of the transit system. Serves as liaison between public safety resources and personnel such as TriMet employees, contract security, crisis intervention teams, community outreach and Peace Officers of the State of Oregon for daily shift operations.If certified and with approval from the Security Director, position may support the Transportation Department when there are additional operational needs, acting in the same capacity as Assistant Manager, Bus and Rail Operations.Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.Essential Functions1. Conduct high visibility proof of payment scheduling of staff and strategies to increase fare collection. Responsible for recruitment, deploying, directing and scheduling of proof of payment staff and security contractors. Accountable for fare compliance mission coordination and providing support to Manager for public safety program operations. Establish, evaluate and ensure sustained excellence in operational performance through clearly defined objectives and measurements, regular monitoring of performance indicators and continuous improvement of security workforce.2. Maintain assigned staff and Security Officer competency by ensuring understanding and implementation of TriMet Code and Rules for Riding. Ensure collaboration between OCC, Transportation, Service Delivery, Transit Police, Security Officers and Field Operations to develop and implement operational strategies for effective revenue recovery, while maintaining a safe and secure system for our riders.3. Develop, plan, and implement enforcement adjustments and field supervision strategies. Support operational orders to respond to accidents or emergencies, service disruptions, inclement weather, natural disasters and special events. Where appropriate, assist with incident response, trouble shooting and reporting system deficiencies.4. Responsible for deploying and directing public safety personnel, contract security and other resources as needed to recover, restore and maintain customer service support. Support TriMet’s Incident Commander during major special event service and during a major emergency or natural disaster.5. Provide direct supervision and leadership, including competency management, to TriMet Security Supervisors, security contractors and other subordinate personnel. Develop positive rapport with assigned staff and the public to assure optimal employee performance while providing for the safety and security of the transit system. Work with security contractors to resolve performance issues and customer complaints through the Service Improvement Database.6. Responsible for the effective management of employee and labor relations issues for TriMet Security Supervisors and contractors including investigation, documentation and administering disciplinary action as required. Develop a work environment that is inclusive, collaborative, respectful and in full partnership with management, security contractors, police officers and all members of the ATU. Ensure consistent application of policies, procedures and labor agreement throughout the workforce. Develop and maintain a productive, principle-based, and creative problem-solving approach to employee and labor relations’ issues.7. Evaluate individual, departmental, and contractor performance. Provide individual coaching, mentoring and counseling as required to enhance performance. Monitor progress toward achieving individual and collective performance goals, provide feedback and recognize achievement. Establish, evaluate and ensure sustained excellence in operational performance through clearly defined objectives and measurements, regular monitoring of performance indicators, and continuous involvement of the fare compliance workforce.8. Assist in the documentation, development and implementation of policies, standard operating procedures, communication protocols, business processes, and training programs. Recommend changes as appropriate. Support Manager of Public Safety Operations in the resolution of citations through approved administrative options to include the processing of citation appeals, community service, enrollment in reduced fare programs, and payment of fines.9. Support the development and implementation of annual goals and budget that support and align with the TriMet business plan and public safety model. Help establish clear goals, targets, strategic actions and scorecards. Measure performance goals and recognize achievements.10. Ensure consistent application of policies, procedures, labor agreements, and contracts throughout the workforce. Develop and maintain a productive, principle-based, and creative problem-solving approach to employee and labor relations’ issues. Manage and oversee assigned shift activities to ensure and optimized delivery of safe, secure, reliable, and cost cost-effective Proof of Payment strategies.11. Responsible for and assist in the coordination of resources including non-revenue vehicles, technical systems, equipment and tools to support effective code enforcement. Monitor payroll and budget expenditures, including authorization for overtime.Position RequirementsA High School Diploma (G.E.D.) or equivalent is required.A minimum of six (6) years total credited experience are required.*Six (6) years of experience in experience in transportation, transit, or service related industry including but not limited to law enforcement, military, corrections, homeland security, or service related industry are required.One (1) year of lead experience in one of the following areas: Control Center, Field Operations, Public Safety and/or Transportation is required.Incident Command (ICS 100, 200, 700) certification is required within 60 days of hire.TSSP – Transit Safety and Security Program (Bus and Rail) certification is preferred within 18 months of hire.Possession of a valid Class C drivers’ license is required.Or any equivalent combination of training or experience.*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the “credited experience”.Selection CriteriaType of Position / Grade / FLSAGrade 14, Exempt, Non-Union, Full-TimeSalary RangeMinimum: $75,816.00Maximum: $113,725.00Selection Process Candidates will be selected based at a minimum on the result of:1. Application Review (please include: Cover Letter and Resume)2. First Round Panel Interview2. Second Round Panel Interviews3. Reference Check/Criminal History CheckSupplemental InformationMake sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.If you are a qualified veteran and would like to apply for veterans’ preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays’ notice prior to the need for accommodation.TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.ADA StatementAs applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet’s accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee’s preferred accommodation.Job Type: Full-timePay: $75,816.00 – $113,725.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceRetirement planTuition reimbursementVision insuranceSchedule:Day shiftNight shiftWeekend availabilityAbility to commute/relocate:Portland, OR: Reliably commute or planning to relocate before starting work (Preferred)Experience:Transportation/Public Safety: 6 years (Preferred)Work Location: Multiple Locations

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