Programs Coordinator Job Vacancy in Explore Washington Park Portland, OR 97221 – Latest Jobs in Portland, OR 97221

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Company Name : Explore Washington Park
Location : Portland, OR 97221
Position : Programs Coordinator

Job Description : PROGRAMS COORDINATORTitle: Programs CoordinatorStatus: Full-Time, ExemptReports to: Senior Programs ManagerDirect Reports: (6-10) Weekend Visitor Services Supervisor, 5-10 visitor services/seasonal staffIn-direct Reports: (0)NoneWASHINGTON PARKExplore Washington Park (EWP)EWP is a 501(c)3 non-profit dedicated to connecting people with the culture, diversity, and wonder of nature in Washington Park in Portland, Oregon. Our mission is to provide an accessible, inclusive, and cohesive experience for all who visit Portland’s destination park. We are guided by the following principles:We are caretakers of the natural world.We eliminate barriers that exclude.We are stewards of exploration.We embody the nature of Portland.We are One Park – a community of destinations.EWP programs include a free shuttle, traffic management and offsite parking services, visitor information services, and park planning. The organization is primarily funded through Washington Park’s parking meter revenue. The board of directors includes director-level representation from the Oregon Zoo, Portland Parks & Recreation, World Forestry Center, Hoyt Arboretum Friends, Portland Japanese Garden, TriMet, Travel Portland, and the two adjoining neighborhood associations. We are an equal opportunity employer and are committed to building a diverse team that represents a variety of backgrounds and perspectives. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. For more information about the organization please visit explorewashingtonpark.org.Washington Park is one of Portland’s oldest parks and, at 410 acres, is home to Hoyt Arboretum, Portland Japanese Garden, World Forestry Center, Oregon Zoo, and the International Rose Test Garden. In addition to the cultural institutions, the Park includes the Oregon HolocaustMemorial and Vietnam Veterans of Oregon Memorial, as well as playgrounds, an archery range, tennis courts, group picnic sites, over 15 miles of trails connected to Forest Park, and a TriMet light rail MAX station. More than 3.5 million visitors enjoy the Park each year, making it one of Oregon’s top tourist destinations.POSITION OVERVIEWThe Programs Coordinator is a key operations and project management role in the program areas of Explore Washington Park. The Program Coordinator is responsible for overseeing the planning and completion of several operational programs as well as for completing other administrative tasks as assigned by the Senior Operations Manager. The coordinator ensures smooth operation of the parkwide shuttle, offsite parking, and visitor surveying programs by designing and implementing operations plans, maintaining relationships with key stakeholders, providing guidance and training to visitor services staff, and by assigning direct-visitor service and operations maintenance projects to the Weekend Visitor Services Supervisor. The Programs Coordinator will provide project support for strategic projects assigned by the Senior Programs Manager, including – but not limited to – research, content creation, and data management and analysis.Some evening and holiday work requiredHours and workdays vary based on season, Monday – FridaySalary and Benefits$55,000 – $62,000Health care, including dental (premium 100% covered for employees)Retirement matched at 3%Vacation and sick time accrual (80 hours/year vacation and sick)Paid holiday time (10 days)TriMet passDUTIES AND RESPONSIBILITIESPlanning, oversight, and successful completion of several EWP Operations’ programs:Free Shuttle ProgramCoordinate successful shuttle services, including making suggestions for service changes/additions and making timely adjustments to the number of shuttles and other resources, based on demand and projections.Provide contracted drivers training on Washington Park’s institutions and attractions.Serve as the contact for drivers when visitor questions or needs arise.Problem-solve with the driver’s manager if incidences occur.Offsite Parking ServicesPlan and schedule offsite parking services for peak summer season and Zoolights.Supervise the Weekend Visitor Services Supervisor in offsite parking implementation.Provide in-person support in the absence of the Weekend Visitor Services Supervisor, or when otherwise required (likely during Zoolights and holiday weeks).Summer Seasonal Visitor ServiceEWP hires seasonal staff from Memorial Day to Labor Day to provide in-person visitor assistance and information.. Field staff currently operate out of a booth at the International Rose Test Garden and a booth at the TriMet MAX station.Hire, train, and supervise field staff.Work closely with the Weekend Visitor Services Supervisor to ensure successful operations of the field staff team.Parkwide Staff Engagement & CultureCollaborate with Park’s partners to create a program for parkwide staff interaction.Design sessions and trainings about the Park, its features, and cultural institutions.Establish a framework for fostering staff culture by facilitating opportunities to build connections and increase engagement among and between Washington Park organizations’ staff and partners.Other Duties:Assist the Senior Programs Manager in projects as assigned, including assisting with preparing agendas, preparing grant documentation, taking notes, research, and other tasks.Finalize the operational details of strategic and tactical projects as assigned by the Senior Programs Manager.Onboard survey team temp staff.Identify opportunities to improve and expand services.Maintain the organizational relationships with many vendors and key stakeholders, including those of shuttle provider (MTR), and bus provider (First Student).Researching solutions and efficiencies at other park destinations.Respond to visitor concerns that are necessarily up-leveled by the Weekend Visitor Services Supervisor.Respond occasionally to visitors (phone/email/Google chat) in the absence of the Weekend Visitor Services Supervisor.Other duties as assigned.SKILLS2 years of experience overseeing and improving programs or supervising operations.Strong written and communication skills.Able to train and uphold a high level of performance from direct reports.Experience using computers, tablets, and phones in a work setting.Ability to drive an EWP vehicle and valid driver’s license.Ability to work outside in a variety of conditions.Positively represent Explore Washington Park and other institutions.Bilingual preferred.2 years of experience supervising staff.2 years of experience providing exceptional visitor service.COMPETENCIESService focusedStrong problem-solving skills with the ability to think on your feetSelf-motivator and able to work independentlyDiplomatic and able to consider many viewpoints when making a decisionProcess-orientedCommitment to increasing equitable access to Washington ParkAppreciation and commitment to protecting the natural worldFlexible in a constantly changing work environmentTo ApplyPlease email a resume, cover letter, and an answer to the supplemental questions to our company. The subject line should include “Program Coordinator.”The cover letter should be no more than one page in length and explain how your skills and experience make you the best candidate for the position, focusing on your experience with managing operations/programs and supervising staff. All applications will be held in confidence.In your cover letter, please include the answers to the following questions in a concise paragraph:1. How will working toward an equitable future impact how you conduct your work?2. What programs have you overseen and what process did you follow to implement improvements?Applications will be accepted until 11:59 pm Friday April 1st.Job Type: Full-timePay: $55,000.00 – $62,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offSchedule:8 hour shiftWork Location: One location

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