PROJECT COORDINATOR Job Vacancy in Consumers Energy Hastings, MI – Latest Jobs in Hastings, MI

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Company Name : Consumers Energy
Location : Hastings, MI
Position : PROJECT COORDINATOR

Job Description : COMPANY

Join the diverse and dynamic team that powers Michigan’s largest energy provider and one of the nation’s largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan’s 10 million residents – caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We’re a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

POSITION/LOCATION

This Project Coordinator position is based in our Hastings, MI location. Successful candidates must be within a 30-mile radius.
JOB DESCRIPTION/RESPONSIBLITIES

The Distribution Project Coordinator is utilized primarily in the Customer Energy Management (CEM) organization to provide direct support of customer-initiated work requests. Project Coordinators are the Company’s main point of contact and liaison for new service and alteration requests; coordinating and negotiating with the customer and internal departments to satisfy various requirements and processes internal to the Company that are required for moving a job to completion, start through finish. They evaluate the impact of a request for a new distribution project on Consumer Energy’s distribution systems, determine the appropriate project scope to meet that need, and work with the initiating party to complete the job while ensuring reliability for the future. Employees in this job family are required to have a wide range of skills, knowledge, and expertise in technical areas, business, and customer relations. The Goal of this team is to manage the projects after design within the prerequisite phase through to completion of work as the customer’s primary contact.

Responsibilities include:

Manage project milestones including customer prerequisites to enable project completion on customer timelines.
Project milestones include, but are not limited to, easements, customer billing and payments, contracts, designs, inspections, site readiness, tree trimming, permits, and coordination/maintenance/communication of project dates with internal departments
Demonstrate leadership skills, strong teamwork, and the ability to work independently on assigned complex projects.
Serve as ‘the face’ of Consumers Energy to our customers, which includes responsibility for the overall coordination of work between the customer, Consumers Energy, and any other outside stakeholders.
Utilize excellent communication and customer service skills and serve as the customer’s primary contact, throughout the request process, while partnering with customers to resolve concerns as they arise.
Use appropriate systems/software/programs such as EAM and SAP to accommodate customer’s request and align with internal quality control processes.
Analyze complex problems, recommend alternatives, and take corrective action, while exhibiting in-depth knowledge of the policies and procedures of the business.
Routinely balance a project load of 75 – 125 notifications with varying degrees of complexity. Projects vary in length of time required for completion (up to 6 months).
REQUIRED QUALIFICATIONS

Associate degree in a scientific, technical, or business field (OR 48 scientific, technical, or business credit hours as measured on a semester basis), AND three (3) years of work experience in project coordination and/or customer service.
(OR) If no degree/credits, seven (7) years of years of work experience in project coordination including customer service.
Intermediate experience using Microsoft Office (Outlook, Teams, Word, Excel)

PREFERRED QUALIFICATIONS:
Excellent Customer Service
Knowledge of Workload Management Software, SAP, etc.
Active Listening
Maintain Communication both internally and externally
Ability to multi- task
General navigation of computers
Problem Solving abilities
Possess excellent communication skills
Leadership Skills
Ability to work independently and in team setting
HOURS & TRAVEL

This position normally requires the individual to work 40 hours per week including both field and office work. Working outside of normal working hours to assist with emergency operations and storm restoration. Such roles could involve working as a back-up dispatcher, field guide, damage assessor, or wire guard. This will require occasional travel outside of assigned headquarters.
Overtime assignments are often required especially during times of increased workload or emergencies (storm). In emergency situations employees must be able to work shifts of up to 16 hours. Typically, regional travel/driving (approximately 30%) required year-round to job sites, project meetings, or for emergency support and could be significant dependent upon location. Some statewide and/or out of state travel may be required to support operations. Field/site visits are required to take field notes and/ or meet with customers on site. Individuals must be willing to work additional hours for rotated on-call storm activities and out-of-regular-schedule work assignments to meet deadlines or assist with gas or electric emergencies, including gas overpressures events.

OUR TEAM

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We’re a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:
Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program

DIVERSITY, EQUITY & INCLUSION

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women’s Advisory Panel (WAP), Women’s Engineering Network (WEN), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capable, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

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