Concierge Job Vacancy in The Resort at Paws Greenough, MT 59823 – Latest Jobs in Greenough, MT 59823

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Company Name : The Resort at Paws
Location : Greenough, MT 59823
Position : Concierge

Job Description : Advance your career hanging with the steers at The Resort at Paws Up on a sprawling, 37,000-acre, authentic working cattle ranch in Western Montana. Are you ready for the adventure career? Here at the Resort at Paws Up we are the pioneer in perfecting the peaceful point where promoting the pursuit of personal passion and progressive pay can prosper. We’re all about the magic of Montana, sharing moments, making memories, and building meaningful friendships. We invite you to share your concierge skills with us, while learning new skills from our own Guest Service Experience Manager who journeys have taken them around the nation and who share their talents every day. Apply today, what’s stopping you?
The role of the Concierge is to cultivate a fulfilling and memorable guest experience based on the preferences of the guest before arrival and throughout the guest stay.
Primary Functions and Responsibilities
Create guest itineraries to ensure maximum value in their stay, while doing your best to accommodate all requests.
Contact upcoming guest’s minimum forty-five days prior to arrival to clearly inform of booked package, resort and amenities.
Ensure all resort and reservation information is accurately communicated to the guest.
Enter guest information accurately entered into Resort system.
Responsible for selling and promoting all resort revenue generating activities and guest enrichment amenities.
Collect and record travel information and schedule airport transfers with the Transportation Team.
Schedule appropriate activities, nanny services, spa appointment, dinner reservations, etc. that the guests request.
Prepare for the day’s activity bookings by generating Facility Reports and guest receipts.
Maintain up-to-date awareness of Resort information and amenities.
Check in guests in for scheduled activity to ensure an organized start to their next adventure.
When on shift, respond to guest emails within twenty-four hours.
Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence is handled with proper grammar.
Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
Assist in the arranging and organization of guest celebration amenities that are unique and personalized.
Assist in delivering all guest amenities to their appropriate accommodations or locations prior to the guest arrival.
Maintain cleanliness of the Guest Experience Desk and of the Wilderness Outpost.
Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
Ensure confidentiality of guests before and throughout their stay.
Assist with guest service issues accurately and promptly.
Maintain a high level of attention to detail at all time.
Communicate and maintain timelines and priorities.
Supportive Functions and Responsibilities
Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner.
Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment.
Maintain a clean and neat appearance at all times.
Perform work in a safe and high-quality manner.
Educational, Experience, Licensure Required
High school diploma, GED or vocational training or job-related course work, preferred college degree
Minimum 2 years of experience in customer service or hospitality
Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills
Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
Has a friendly and professional manner under periods of high demands and with guest, team members, and management
Valid State Driver’s License
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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