Assistant Transportation Manager Job Vacancy in The Resort at Paws Up Greenough, MT 59823 – Latest Jobs in Greenough, MT 59823

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Company Name : The Resort at Paws Up
Location : Greenough, MT 59823
Position : Assistant Transportation Manager

Job Description : PurposeThe role of the Assistant Transportation Manager is to assist in ensuring flawless, upscale, professional and service to our guests while ensuring to exceed their expectations.*Primary *Functions and Responsibilities*Provide assistance with the interviewing and hiring of all Guest Service driver, detailers, valet and any other position under the transportation umbrellaLiaise with Front desk, Concierge, Housekeeping, Food & Beverage, Activities, Glamping and all other departments to provide an exceptional guest experience.Ensure all guest interactions adhere to the company’s service standards, providing an elevated guest experience.Ensure all team members maintain a high level of service with guests and other team members.Ensure team members are completing all work accurately and efficiently.Maintain calm and professional during high stress situations.Maintain a professional demeanor both on the phone, in person, on the Paws Up Guest App and through email.Handle payroll processing and team member scheduling, while striving to stay within the projected monthly budget.Track and maintain guest amenities and department expenses within budgeted guidelines.Willingness to change gears and directives based on the needs of the guest.Work in a safe and responsible manner and report immediately when issues occur.Attend all mandatory meetings.Maintain awareness of Resort information outlined on the Website at all times.Assist in training all new team members and create appropriate training material when needed.Ensure all correspondence with the guest is handled with proper grammar and professionalism.Have accurate knowledge of all in house events to best inform guests.Responsible for planning, scheduling and operating all guest transportation needs.Providing transportation to guests when requiredHeavy guest interaction such as meeting guests at the airport, providing information concerning the local area, assist in performing accommodation tours upon arrival and guest check-in, coordinate all on-site transportation needs, occasionally assisting in emergency transportation and coordinating other group function transportation issues.Schedule and organize the delivery of all corporate or group guest amenities to their appropriate accommodations or locations prior to the guest arrival.Generate operational reports to assist in the smooth running of the entire operationAssist with Paws Up App requests and daily guest communication.Work with camp butlers to have seamless check in and departures for camps and to liaise with them on any required informationCreate schedule which provides for coverage during high traffic times, and utilizing cross training to maximize efficiency of staff and optimum performance in a departmentCoordinate with Fleet team all damage or repairs within 24 hours of notification.Maintain cleanliness of vehicles and Reception Barn.Assist in scheduling regular interdepartmental meetings following guest stays, to assess successes and areas where improvements can be made for future stays.Keep Transportation Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt and corrective action can be taken when appropriate.Ability to work flexible hours.Any additional tasks as needed.*Support*ive Functions and Responsibilities*Positive, engaging personality with strong interpersonal skills.Genuine, thoughtful and dedicated to providing exceptional, personalized guest service.Humble and adaptable, putting others needs above their own and working as a team player in many different situations.Well groomed, punctual and loyal, behaving in a professional manner and adhering to all policies and procedures.Diligent, eager learner who is very detail oriented and thorough in their work.Ability to maintain calm and professional during high stress situations.Display a high energy level, assisting with building team moral and spirit.Must be responsible, conscientious, honest, courteous, professional and ethical.Must have strong ability to “multi-task” and change directions on projects quickly.Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner.Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment.Maintain a clean and neat appearance at all times.Perform work in a safe and high-quality manner.*Educational*, Experience, Licensure Required*_Educational Requirements_*:Bachelor’s Degree in Hospitality or Business filed, or similar work experience/training2+ years’ experience in high-end customer service*_Licensure/Permits Required_*:Valid Driver’s license with good driving record*_Knowledge of Computer Hardware or Software_*:Proven ability to lead and manage a teamKnowledge of world class hospitality and customer service managementMust be proficient in computer skillsMust be proficient in all Microsoft Office programs (Outlook, Excel, Teams, Word)Experience with Maestro Property Management Systems preferred*_Previous Experience Required_*:Work experience in a four or five-star resort/hotel is preferredMinimum of 1-year Managerial/Supervisory Experience required*_Working Conditions_*:This position will be performed in a busy indoor and outdoor setting.Ability to lift and/or carry 60-80 lbs of luggage.Job Type: Full-time

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