Customer Care Representative Job Vacancy in Cargill New Haven, MI – Latest Jobs in New Haven, MI

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Company Name : Cargill
Location : New Haven, MI
Position : Customer Care Representative

Job Description : Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
Job Purpose and Impact

The Customer Care Representative will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities

Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute customer service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned Qualifications
Minimum Qualifications
Bachelor’s degree in a related field or equivalent experience
Preferred Qualifications
Demonstrated ability to manage multiple priorities and accountabilities
Demonstrated verbal and written communication skills
Demonstrated knowledge of SAP or other ERP systems
Knowledge of Salesforce or other CRM tools Position Information

Relocation assistance will not be provided for this position.

Equal Opportunity Employer, including Disability/Vet

US Covid-19 Vaccination Update : Cargill highly encourages vaccinations but does not mandate at this time. Upon hire, you will be asked to provide your vaccination status, and if unvaccinated or if you choose not to disclose, you would be expected to follow Cargill’s safety protocols for unvaccinated employees (i.e., mask mandates, and social distancing).

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