Marketing Assistant, Social Media , Customer Support Role – Non Traditional Job Vacancy in The Brown Report LLC Shelby Charter Township, MI 48315 – Latest Jobs in Shelby Charter Township, MI 48315

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Company Name : The Brown Report LLC
Location : Shelby Charter Township, MI 48315
Position : Marketing Assistant, Social Media , Customer Support Role – Non Traditional

Job Description : We are an online stock market education company with multiple product offerings teaching everyday working-class people how to get started trading and investing in the stock market. Our team is small and mighty and closely knit together which is why finding the right person and personality type is very important.Above is our corporate description, in everyday terms you will be working with a Youtuber and Instagram influencer who has built a 1.2million dollar a year business. We run a paid membership site teaching people how to invest in the stock market and become successful day traders.Everyone’s input is valued and our company culture is inspiring, creative and exciting.We are looking for a marketing assistant to directly support the owner with business, support our social media and customer service efforts in addition to helping us give our customers and members a great “experience”.Above is our corporate description, in everyday terms you will be working 75% of the time remotely from. your home and 25% of the time out of the owners home office and studio while his kids are home with the nanny. You will be supporting all of our efforts to drive towards a 2-3 million dollar a year business which means everyday will be exciting and different and some days may not be as exciting but will be rewarding.You get to work remotely mostly however, the job may require some in person meeting time, in person training or in person support to the owner who has multiple businesses.This position reports to the owner in Shelby Township MichiganSome of the job functions include but are not limited too.replying to and resolving customer support issues via emailreplying to customers inquiries by phonesecuring payments and processing refundsensuring paid members have access to paid materialroutine customer access auditsreporting on churn, cancellations and monthly member subscription growthcustomer service via email and social media managementensuring customers are valued on anniversary dates and birthdays by sending out cards via our customer relationship management programcollecting testimonials from our studentsSocial Media support on our various platforms (Facebook, Instagram, Youtube). You will be helping us talk to our 100,000 plus subscribers across all platforms, you may be holding the camera and shooting behind the scenes footage for Youtube and Instagram, you may be helping us figure out TikTok, etc…· Podcast assistance – you will be trained on how to do keyword research, how to upload our podcast and get it ready to be sent out on Itunes, Stitcher, Spotify and all the podcast channels.You may be asked to sit in on a stock market investing online webinar trainings and taking notes as well as moderating the webinar for questions, muting and unmuting participants so they can ask questions.Big picture you will be an important part of supporting the team.Now let’s talk about who this position is not for.This position is not for you if:- You think one-word answers are acceptable responses to customer service issues- Your life circumstances do not allow you to respond to customer support requests/issues within 24 hours.- You do not enjoy working in a support role or wearing many hats- Those who wish to work with customers face to face (this is mostly a virtual/remote position)- You do not have high speed internet access- You do not have a reliable computer (preferably a Mac) but a PC will suffice.However, this position is for a person who: – Has an awesome attitude and positive energy and wants to see the whole team win.- Wants a non-traditional opportunity- Interested in working directly with an entrepreneur and learning more than they would in school or any corporate environment.- Comfortable working for a small non corporate environment company- Takes pride in their work- Is resourceful (checks standard operation procedures and can google if they run into road blocks to solve, basic issue or figure things out)- Has great attention to detail?- Adapts really well to changes on the go- Loves learning new things and can implement ideas quickly- Can juggle lots of moving pieces while staying connected- knows how to organize chaos- has an ownership attitude over any issues that come across your desk and will use all resources available to own and handle all task.- Most importantly loves being in a support role and has a winners attitude.Here’s what the right person will love about this position-You’ll be part of a company whose goal is: To make learning about the stock market easily understandable and the information easily accessible and affordable to learn.- Flexibility (after proving your reliability): You’ll get to do your work from anywhere: living room, the coffee shop, a hotel pool (within reason), some in person time may be required to support the owner.- You’ll get to work in a fast-growing online training company, where there are loads of growth opportunities (both right now and in the future).- You’ll get to learn about the stock market, social media marketing, and the inner workings of building an influencer business.To apply for the position, please follow the instructions belowStep #1:Respond to this post with…Answer the following questions: What excites you most about being in a supportive role? What about your personality and current place in life makes this the ideal position for you?We look forward to hearing from you.20 – 40 Hours /week available (Part time and Full time available)Job Types: Full-time, Part-timePay: $16.00 – $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offSchedule:8 hour shiftDay shiftMonday to FridayWeekend availabilityCOVID-19 considerations:Our company is 100% Digital. We use Gotomeeting and zoom for all of our meetings even before Covid-19. Our customers purchase our digital products online so there is no interaction with customers face to face. However there may be face to face training.Application Question(s):Have you read the entire job description and followed the submission directions?Work Location: One location

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