Customer Service Rep Job Vacancy in Stanton Canby, OR 97013 – Latest Jobs in Canby, OR 97013
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Company Name : Stanton
Location : Canby, OR 97013
Position : Customer Service Rep
Job Description : Relational Customer CareAre you ready to spend your evenings and weekends having fun with your family and friends? Don’t spend them working back-to-back closing and opening shifts – It’s time for you to be a part of a team that cares and wants to help you reach your career potential.Stanton Sofas is the NW leader of special-order sofas because buying our furniture at local retailers is a fun and easy process. The support we give our retail customers is unrivaled in our industry. We do this by delivering on our commitments, answering questions quickly and accurately, and going above and beyond to solve problems that may arise.Stanton Sofas offers a fast-paced and forward-thinking environment with continuous growth opportunities. We need you if you are someone that cares about creating and maintaining meaningful and lasting relationships with our customers, are a great problem solver, and can communicate with our customers in a way that inspires confidence.Job SummaryYou get paid to build relationships with our customers to make them feel uniquely taken care of and part of our team by answering their questions and solving their problems with empathy, speed, and confidence.Accomplishing this takes discretion and judgment to know when to follow the guidelines and when to make exceptions. This is also done in the context of a fast-paced day with multiple demands at once requiring the customer care person to be able to multitask and prioritize tasks.QualificationsDue to the unique and custom nature of this position, there is no previous experience needed. We provide the training you need to be successful if you possess the following skills.Essential SkillsPhone etiquette with clear communication – including effective listeningEmpathetic to customers concernsGreat time management skillsProblem Solving AbilitiesJudgment – know when to make exceptions to the rulesAbility to develop relationships over the phoneMulti-task and prioritize in a fast-paced environment.Ability to learn product knowledge.Must be dependable with great time management skills.Computer LiterateDuties and Responsibilities EssentialWork with our customers and internal team members to accomplish the following.Make our customers feel as though we do special things for each and every one of them.Answer questions about products or orders via phone or emailCommunicate with production scheduling to expedite ordersDetermine what is needed to solve customer problemsTake appropriate actions to ensure that customers problems are solvedCommunicate any and all product issues to our production teamWork with our internal and external repair partners to ensure customers are happyWe will know you are doing a good job if customers call asking for you.Stanton Sofas is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.Job Type: Full-timePay: $18.00 – $22.00 per hourBenefits:Dental insuranceEmployee discountHealth insuranceLife insuranceVision insuranceSchedule:8 hour shiftCOVID-19 considerations:Practicing social distancing and masks are provided and required.Ability to commute/relocate:Canby, OR 97013: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Required)Work Location: One location
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