IT Support Job Vacancy in Netropole Inc. Portland, OR 97211 – Latest Jobs in Portland, OR 97211

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Company Name : Netropole Inc.
Location : Portland, OR 97211
Position : IT Support

Job Description : Managed Services IT Support – Multiple HelpDesk Positions Who we are: Netropole is a Managed Service Provider catering to a variety of small and medium sized businesses. We provide remote monitoring and management of network, server, and desktop systems, along with on-site support as needed. We support each other so we all can have meaningful time with our own families. We believe a happy family without stress enables you to be a positive contributor to our own team goals and contribute positive energy to our general work place well being.Why you should work here: Fun/laid back work environmentWe hire only smart people that want to grow the companyPeople first/family orientedManagement cares about you and your careerOpportunity to grow within the companyFun Day FridaysAll full-time employees are provided excellent benefits: Paid time offHealthcare/DentalRetirement (401K) optionsNetropole pays for first test of approved IT certificationsRESPONSIBILITIES: Provide remote technical support for computer incidents, desktop hardware/software, third-party hardware/software, and peripheralsTroubleshoot, diagnose, and resolve complex PC, peripheral, and network problems; Including (but not limited to): AD, DNS, DHCP, Exchange, Firewalls, Content Filters, and Spam FiltersEnd user support including setup, moves, additions, and changesEstablish network connectivity and PC hardware/software configurationsMaintain help desk tickets via ticketing systemCreate and maintain process and procedural documentationParticipate in projects and provide assistance as directedREQUIREMENTS:Experience in a IT Help Desk/Desktop Support environmentProficient in Windows operating systems (Win7 & Win10)Experience with Microsoft Server operating systems (2008, 2012, and/or 2016)Proficient in MS Office Suite of products (Word, Excel, Outlook, etc.)Knowledge of PC troubleshooting and networking in a Microsoft Active Directory domainKnowledge and experience with Microsoft Exchange & Active DirectoryKnowledge and experience configuring and maintaining firewall hardwareProficient in troubleshooting Wireless and VPN connectivityExperience implementing and maintaining backup / disaster recovery solutionsExperience with a variety of Anti-Virus softwareSome experience with external e-mail filters and e-mail archivers preferredAbility to troubleshoot device conflicts, connectivity, and application issues in a Windows environmentAbility to answer the telephone and respond accurately & courteouslyAbility to meet timelines, milestones, and deliverablesAnalytical and problem solving skillsAbility to manage multiple priorities while still maintaining a commitment to detail and following throughAbility to provide technical training and presentations in individual and group settingsAbility to communicate effectively, both orally and in writing, with a broad variety of technical and non-technical peopleAbility to work effectively as a team memberAbility to address issues of varying complexity and work independentlyAbility to maintain appropriate professional boundaries and confidentialityAbility to document processes and proceduresAbility to develop, work through, and complete technical projectsOpenness to feedback and supervisionManual and physical dexterity allowing for performance of routine office functions such as copying, filing, phone use, typing, etc.Ability to lift 50 pounds occasionallyAbility to bend, stoop, & crouch to access equipment under desks and other areasAbility to sit for extended periods of time (position allows for flexibility to move around and/or take breaksDegree or equivalent, or combination of education and hands on experienceValid driver’s license, vehicle, and insuranceAbility to come up with a joke on the spotEDUCATION:Degree, equivalent, or combination of education and hands on experienceMicrosoft and CompTIA certifications highly desiredCompensation: $23 to $25 an hour DOE=================================================================Please reply with a Resume and Cover Letter. This position will be filled immediately with the right candidate.Please do not apply for this position if your focus is on open source technology. We are a Microsoft shop and are looking for real experience in deploying and supporting Microsoft technologies.”Work RemotelyNoJob Type: Full-timePay: $23.00 – $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offRetirement planTuition reimbursementSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:All customers/vendors are required to wear mask. Temp monitoring daily. All surfaces disinfected as needed.Education:High school or equivalent (Required)Experience:Windows: 1 year (Preferred)Active Directory: 1 year (Preferred)Work Location: One location

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