passenger experience incharge Job Vacancy in Randstad Jaipur, Rajasthan – Latest Jobs in Jaipur, Rajasthan

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Full Details :
Company Name : Randstad
Location : Jaipur, Rajasthan
Position : passenger experience incharge

Job Description : summary
randstad india
permanent
specialism
other
reference number
JPC – 66809
job details
Role: Passenger Experience Incharge Location: Jaipur Experience: 8+ years Job Purpose: To monitor the Operations round the clock Airport Terminals, in terms of facilities / infrastructure so as to ensure smooth operations, effective emergency response, and adherence to all SOPs including safety standards & provide the required MIS through close coordination with stakeholders to ensure positive image & world class customer services Accountabilities and KPIs:
To monitor & check all processes, procedures, SOPs and work instructions are in compliance with regulatory recommended guidelines for ensuring customer delight during shifts at the Passenger Terminal Building (PTB).
Handling the Emergency Responses during any eventuality in the shift e.g. Bomb Threats, Evacuations, Medical & other Contingencies as per laid down SOP’s.
To have the regular interface during the shifts with all the stakeholders in the Passenger Terminal building.
To ensure a safe and secure environment for passengers by identifying fire hazards, safety hazards, Civil, Electrical and mechanical work.
Team management, on the job trainings, employee engagement & discipline during shifts
Ensure the Service Level Agreements (SLAs) are met for housekeeping activity, fumigation and other vendors at PTB during shifts
Addressing passenger grievances, feedback & suggestions and forwarding them to concerned departments for necessary actions and closure within stipulated timeline.
Ensuring positive reflection of Terminal Operation and availability of facilities by interaction with Govt. / other stakeholder as per ASQ parameters.
Response of Terminal officials during emergencies & breakdowns.
…
Role: Passenger Experience Incharge Location: Jaipur Experience: 8+ years Job Purpose: To monitor the Operations round the clock Airport Terminals, in terms of facilities / infrastructure so as to ensure smooth operations, effective emergency response, and adherence to all SOPs including safety standards & provide the required MIS through close coordination with stakeholders to ensure positive image & world class customer services Accountabilities and KPIs:
To monitor & check all processes, procedures, SOPs and work instructions are in compliance with regulatory recommended guidelines for ensuring customer delight during shifts at the Passenger Terminal Building (PTB).
Handling the Emergency Responses during any eventuality in the shift e.g. Bomb Threats, Evacuations, Medical & other Contingencies as per laid down SOP’s.
To have the regular interface during the shifts with all the stakeholders in the Passenger Terminal building.
To ensure a safe and secure environment for passengers by identifying fire hazards, safety hazards, Civil, Electrical and mechanical work.
Team management, on the job trainings, employee engagement & discipline during shifts
Ensure the Service Level Agreements (SLAs) are met for housekeeping activity, fumigation and other vendors at PTB during shifts
Addressing passenger grievances, feedback & suggestions and forwarding them to concerned departments for necessary actions and closure within stipulated timeline.
Ensuring positive reflection of Terminal Operation and availability of facilities by interaction with Govt. / other stakeholder as per ASQ parameters.
Response of Terminal officials during emergencies & breakdowns.
experience
15
skills
SLA
passenger experience
qualifications
Any

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