Registration Team Coordinator Job Vacancy in RiverStone Health Billings, MT 59101 – Latest Jobs in Billings, MT 59101

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Company Name : RiverStone Health
Location : Billings, MT 59101
Position : Registration Team Coordinator

Job Description : Job Title: Registration Team CoordinatorDepartment: Community Health Center – Main ClinicReports To: Administrative Services ManagerFLSA Status: Exempt; Full-TimeWage Range: $40,000-$62,500 annually; depending on number of transferrable years of experience and internal equity.SUMMARY: As a working supervisor, leads and coordinates the daily operations of main clinic Patient Access Specialists (PAS) at Registration and Telehealth.ESSENTIAL KNOWLEDGE, SKILLS AND RESPONSIBILITIES include the following. Other duties may be assigned.Coordinates the daily operations of clinic Registration (Front Desk) Patient Access Specialists, which includes Telehealth Patient Access Specialists. Performs duties with integrity and innovation to ensure completion and a high level of customer service delivery.Participates in interviews, selections, and hiring of employees in conjunction with Administrative Services Manager and Human Resources.Performs supervisory functions including staffing, training and orienting new employees.Assigns, reviews and oversees work; evaluates performance (Annual CHAT), completes time cards.Identifies disciplinary concerns and reports to the Administrative Services Manager.Directly supervises all Registration and Telehealth Patient Access Specialists.Responsible to perform a wide variety of tasks under the pressure of continuous interruption.Addresses feedback and resolves conflict in real-time when possible. Reports incidents to Administrative Services Manager and completes or assists team to complete RL6 reports.Leads team by example when addressing issues with overly aggressive patients and/or guests and ensures that team members get enrolled in available training to increase skills in this area.Prioritizes and allocates workload and requests backup to achieve maximum efficiency and productivity.Leads team by example with fiscal stewardship.Leads team as an excellent Customer Service role model.Identifies training needed to enhance customer service delivery and staff satisfaction.Monitors program activities and procedures for compliance with rules and regulations.Provides input for program workflows, policies and procedures to assure grant requirements and program standards are met.Provides input to the Administrative Services Manager for budgetary considerations for annual budget.Ongoing review of statistical reports for program progress.Evaluates program equipment and computer systems to assure adequacy for delivering services.Ongoing scheduled meetings with Administrative Services Manager.Assumes responsibility for professional development.Reports allegations of abuse, neglect and related incidents according to laws and guidelines.Recognizes and educates staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.g. physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc.) interacting with patients to achieve stated objectives.QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND EXPERIENCEHigh school diploma or GED.Any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.A valid Montana driver’s license in good standing.CERTIFICATES, LICENSES, REGISTRATIONS:None*CUSTOMER SERVICE EXCELLENCEProvides Customer Service Excellence to RiverStone Health’s customers, including patients, clients, family members, visitors, medical staff, and co-workers.Doing things right the first time.Making people feel welcome.Showing respect for each customer.Anticipating customer needs and concerns.Keeping customers informed.Helping and going the extra mile.Responding quickly.Protecting privacy and confidentiality.Demonstrating proper telephone etiquette.Taking responsibility for handling complaints.Being professional.Taking ownership of your attitude toward Service Excellence.*SUPERVISORY RESPONSIBILITIESOversees the Main Clinic’s Registration and Telehealth Patient Access Specialists.BehaviorsPreferredLeader: Inspires teammates to follow themTeam Player: Works well as a member of a groupDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Job Type: Full-time

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