Customer Service Representative – Remote work at home Job Vacancy in Dialog Direct Saugatuck, MI – Latest Jobs in Saugatuck, MI
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Company Name : Dialog Direct
Location : Saugatuck, MI
Position : Customer Service Representative – Remote work at home
Job Description : Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual paid training from their home.Hourly pay rate – $12.50/hrOur Mission:Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through our Qualfon University programFREE access to personal and professional support through the Qualfon professional coachesMedical, dental benefits, vision and life & accident insurance for full-time employeesCompetitive wagesOpportunities to earn additional income through incentivesPaid time offPaid TrainingWe lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & ValuesDialog Direct is dedicated to ensuring all team members have Fun@Work!What you will be doingAnswer incoming calls and assist customersResearch information in databases to resolve customer issuesMaintain composure in escalated situationsOperate accurately and efficiently in a fast-paced environmentHandle multiple responsibilities at one time100% attendance during trainingWork at Home RequirementsDesktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatibleOperation system – Windows 10 or newerWebcam-Video availableThe computer must have least 4GB of RAMHigh-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spotUpload speed of 3 Mbps; Download speed of 10 MbpsUSB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.Must have available cell phone, tablet or landline required for Multifactor authenticationWhat skills you will needGED or High School Diploma required; some college preferredPrior work-at-home experience desiredComfortable working self-managedMinimum one-year previous customer service/sales experienceTyping speed of 25 WPM with 90% accuracy requiredComputer knowledge in Windows-based application requiredStrong ability to communicate articulately and succinctly both verbally and in writingManages emotions and maintains positive energyPassion for meeting or exceeding performance goalsCall center position hiring immediately!”Work Location:Multiple locationsWork RemotelyYesJob Type: Full-timePay: $12.50 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftHolidaysOvertimeWeekend availabilityCOVID-19 considerations:This position is remote work from homeEducation:High school or equivalent (Required)Work Location: Multiple Locations
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