Receptionist Job Vacancy in Valley Bank of Helena Helena, MT 59601 – Latest Jobs in Helena, MT 59601

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Company Name : Valley Bank of Helena
Location : Helena, MT 59601
Position : Receptionist

Job Description : About the Role:

The Customer Service Coordinator (CSC) is the primary contact for most bank customers and is responsible for supporting the continued development of customer relationships by providing a consistent level of exceptional service. The CSC is part of the retail banking team and provides the initial customer experience for all customer contact areas. While supporting customer care in both the lobby and on the phone, the CSC will use active listening skills to engage, profile, and coordinate a smooth handoff to an appropriate banker or department. The Coordinator provides back up for new accounts, the Customer Service Representative (CSR) line, and the Call Center as necessary and actively works to develop lasting customer relationships through the delivery of an exceptional customer experience that supports the culture and values of Valley Bank.
DUTIES AND RESPONSIBILITIES:
CUSTOMER CAREResponsible for the initial customer contact both in person and on the phone ensuring that the customer is greeted, welcomed, acknowledged, and properly directed to the appropriate department using a defined process.
Responsible for referring customers, as appropriate, to Personal Bankers, Business Bankers, and Real Estate Bankers, by gathering basic information regarding the customer’s request and facilitating a smooth hand off.Identify customers’ needs through active listening and profiling and recommend appropriate products/services. This may include occasionally opening accounts, providing documentation, facilitating Safe Deposit Box access, and updating customer information.
Lead by example modeling superior service through all interactions with both internal and external customers while consistently conducting yourself in a professional matter.
OPERATIONAL FUNCTIONSBack up to the Call Center by answering phone calls and ensuring that each call is handled to the satisfaction of the customer in a timely and accurate manner.Back up to the CSR line, responsible for taking care of customer’s money by being accountable for each transaction with attention to detail, using a defined process to ensure that each customer will be taken care of with speed and accuracy while maintaining a balanced drawer.Proactively protect Valley Bank and its customers from counterfeit and fraudulent activity by staying current on fraud warning and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and/or Valley Bank.Take ownership of mistakes/problems until the issue is resolved to the customer’s satisfaction. Determine when it is necessary to involve the manager or other resources. Share ideas and concerns related to systems and process with Branch Manager. Make recommendations for possible solutions.Consistently producing documentation that is complete and compliant while following through with customers if needed.
COMPLIANCE & SECURITYResponsible for keeping all information related to customers, co-workers, and the bank private and confidential. Assure that any private information is accessed only as it pertains to the performance of the position, being aware of others who can hear conversations or view private information.Responsible for staying aware of and adhering to the Bank’s Security Policy. Notify management of any situation that may cause a security risk. Complete all the assigned online training courses and achieve a passing score by the due date.Attend all appointed staff meetings, branch meetings and department meetings.Consistently produce documentation that is complete and compliant.Responsible for maintaining compliance with all applicable laws and regulations as well as following company policies and procedures.Must comply with all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
COMMUNITY SERVICE / PERSONAL EXCELLENCEIdentify personal interests and opportunities to make a positive difference for someone else and give back to the community by participating in at least four Community Service activities each year.
Responsible for pursuing personal excellence by setting personal goals, identifying opportunities to grow, and acting on those opportunities to learn/train.

About You:

QUALIFICATIONS:
Education and Experience:High School diploma or equivalentYou have consistently demonstrated a proficiency in all areas of the CSR I position as evidenced by a Meets Expectations rating for 6 months.
KNOWLEDGE, SKILL, ABILITY:Must have the ability to work under pressure.Must be able to work quickly and accurately.Ability to understand and follow written and oral instructions.Ability to communicate effectively verbally and in writing.Some knowledge of keyboarding or computer.Ability to establish and maintain effective working relationships with employees, other departments, and the public.Ability to use listed tools and equipment.
WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; stand; walk; lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer:

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.
COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.
Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.

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