Computer Help Desk Specialist Job Vacancy in Missoula County Partnership Health Center Missoula, MT 59802 – Latest Jobs in Missoula, MT 59802
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Company Name : Missoula County Partnership Health Center
Location : Missoula, MT 59802
Position : Computer Help Desk Specialist
Job Description : DEPARTMENT: Partnership Health Center CLOSING DATE: Open Until FilledTO APPLY: Please complete all sections of the online application even if a resume is submitted.Please include with your completed application the following attachments: Cover Letter, Resume and College Transcripts (If Applicable – Unofficial Accepted).Complete job description available upon request to the Department of Human Resources.APPLICATIONS MAY BE FILED ONLINE AT: https://www.governmentjobs.com/careers/missoulacounty/phcDEFINITION: Provides technical computer hardware and software application support to Partnership Health Center (PHC) computer end users for the Health Information Technology (HIT) Department. Performs technical operating system support on the local area network.REPRESENTATIVE EXAMPLES OF WORK: Provides support to internal computer end users by responding to telephone, email, trouble ticket and other requests for software and technical support in accordance with established help desk policies and procedures.Troubleshoots problems with computer systems, including hardware and software. Identifies solutions to work around issues that are under investigation or pending resolutionResearches issues, identifies solutions, and resolves end user’s problems; or refers problems requiring more in-depth knowledge, or serious network/infrastructure problems to appropriate HIT staff.Documents, tracks, and monitors problems to ensure a timely resolution. Records call resolutions in the trouble ticket database. Prepares reports and correspondence as needed.Configures, installs, and updates desktops, laptops, peripherals, networks, and related software.Communicates with end users to ensure expectations are managed in relation to the HIT Department’s ability to respond and resolve problems.Performs related duties as required or assigned.MINIMUM QUALIFICATIONS: An equivalent combination of education and experience may be considered.EDUCATION: Requires an Associate’s degree in computer technology or a certification from a recognized computer maintenance training program.EXPERIENCE: Requires one year of experience providing technical support in a network and application environment.SPECIAL REQUIREMENTS: Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person.PHYSICAL/ENVIRONMENTAL DEMANDS: Work is commonly performed in an office setting. Requires light physical activity with occasional stooping, bending, climbing ladders and moderate lifting 21- 50lbs. May require periodic on-call and weekend duty and may require carrying a cell phone. The work is performed in a medical office setting and may expose the employee to communicable diseases.Job Type: Full-timePay: $19.72 per hourBenefits:Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offParental leaveRetirement planTuition reimbursementVision insuranceSchedule:Monday to FridayWork Location: One location
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