Client Support Analyst Job Vacancy in Syntellis Performance Solutions Portland, OR – Latest Jobs in Portland, OR
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Company Name : Syntellis Performance Solutions
Location : Portland, OR
Position : Client Support Analyst
Job Description : Syntellis’ powerful, easy-to-use financial planning solutions have empowered healthcare, higher education, and financial institutions to transform their vision into reality for decades. Previously Kaufman Hall Software, Syntellis was launched as a standalone company with a defined focus on software and data — dedicating resources and expertise to enhance Axiom and Connected Analytics roadmaps. Syntellis rapidly pursues product innovation, a broader set of client success initiatives, and unique growth strategies for unparalleled client value.
Perks and Benefits:
Medical, Dental and Vision Benefits
PTO and Paid Holidays
401K/Retirement Plan
Tuition Reimbursement
Company Social Outings
Work from Home Flexibility
Amazing Company Culture
The Client Support Analyst is the gateway of support for our clients. We help Hospital systems deliver patient care in an efficient and secure fashion. The Client Support Analyst will provide support to Patients, Staff and Providers. The Client Support Analyst will receive a variety of support related issues, troubleshoot, and attempt to resolve the issue where available. Client Support will triage cases to Technical Support or Development if further research and resolution is required. The ideal candidate has client support experience with a focus on researching and working to resolve cases. They can listen closely to the client need, attempt to recreate issues and is extremely thorough in their documentation.
Specific Responsibilities
Provide support via phone and electronic submissions.
Creates, troubleshoot, and resolve variety of Patient account issues. Including but not limited to, password resets, messaging Providers, locating results.
Provide support to Hospital employees for account and message transaction issues. Including but not limited to, password resets, account related issues, message transactions, defect management.
Assist Technical Support/Development by data gathering and preliminary troubleshooting of issues for failed or missing transactions; CSC Connectivity, Missing/errored results (ORU, MDM), Missing/errored orders (ORM), Missing/errored CCD or C-CDA.
Understand issues that are critical and escalate per SOP guidelines.
Manage and prioritize cases; manage individual and team backlog.
Ensures that cases are assigned and worked within SOP guidelines.
Works cross-functionally with other teams such as Technical Support, Services, Product Management and Development.
Works with PHI and PPI data.
Your Qualifications
Experience working within a high-volume call center required.
3+ years applications support and client support experience.
Basic understanding of Healthcare terminology.
Basic IT competencies, ability to multitask across multiple applications.
Clear communication skills; oral and written.
Thorough case work, ability to ask questions.
Empathy and passionate for client success.
Flexible and adaptable.
Ability to work with a team.
Willingness to work in a highly structured and tightly supervised environment.
Strong competencies in people management.
Ability to perform root cause analysis and deep dive into data and discovery.
Syntellis Performance Solutions, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race, color, religion, sex, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation or preference, or physical or mental disability or other legally protected category.
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