Customer Service Rep – Craft Beer Industry – $21.50/hr + full benefits Job Vacancy in Imperial Yeast Portland, OR 97230 – Latest Jobs in Portland, OR 97230
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Company Name : Imperial Yeast
Location : Portland, OR 97230
Position : Customer Service Rep – Craft Beer Industry – $21.50/hr + full benefits
Job Description : At Imperial Yeast we believe in Quality, Transparency and Service. Through our many years of experience in craft brewing, we understand that home and pro brewers alike needed access to better yeast, service and support. We are continuously working to improve our processes, service, and products.WHO WE AREWe are a motley crew of Sci-Fi geeks, cyclists, D&D nerds, gardeners and rock obsessed weirdos united by our passion for the craft beer industry.WHAT YOU’LL DOImperial Yeast is looking to add an experienced and motivated customer service member to our team. This position is full time and reports in person to our Portland, OR based office. The position will report directly to the sales manager. Weekly schedules may vary and weekend/evening work will occasionally be required.JOB DUTIESCustomer service work includingAnswer phonesAnswer emailsManage online ordersManage retail ordersCommunicate with customers about shipping issuesInside salesExecute daily communication with current and potential customersCollaborate with sales team and sales manager to continually evolve communicationExcellent communication with customers, sales team and company as a wholeOccasional representation at industry eventsMandatory funREQUIRED SKILLSExperience using a CRM is a plusAdaptability and willingness to pivot and be flexibleFriendly and helpful attitudeAbility to work independently and be a self starterAttention to detailExcellent communication skills – verbal and writtenTeam playerQuick learner and desire to learn more about the beer industry and yeast in particularProficient in Microsoft Word, Excel, Gmail and Google DriveProblem solverAbility to follow directionsCOMPENSATION & BENEFITS$21.50/hr; depending on experiencePTO: 80 hours of paid vacation, sick time and 10 paid holidays.Employer match 401(k).Health, vision and dental insurance.Fully paid maternity/paternity leave.Opportunity for future growth.WANT TO WORK WITH US? (Here’s how to get in touch!)All applicants should look to submit a resume and cover letter for consideration.At Imperial, we don’t just accept difference — we celebrate it, support it, and thrive on it for the benefit of our employees, our products, and beer. Imperial Yeast is proud to be an equal opportunity workplace and strongly encourages applications from folks of diverse backgrounds or historically underrepresented communities within the beer industry.Job Type: Full-timePay: $21.50 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programHealth insurancePaid time offPaid trainingVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayCOVID-19 considerations:Imperial requires all employees to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination.Experience:Customer Support & Client Services Occupations: 1 year (Preferred)Work Location: One location
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