Student Loan Ombuds Job Vacancy in Department of Consumer & Business Services Salem, OR – Latest Jobs in Salem, OR

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Company Name : Department of Consumer & Business Services
Location : Salem, OR
Position : Student Loan Ombuds

Job Description : Initial Posting Date:
03/16/2022
Application Deadline:
04/06/2022
Agency:
Department of Consumer & Business Services
Salary Range:
$4,993 – $7,664
Position Type:
Employee
Position Title:
Student Loan Ombuds (Program Analyst 3)
Job Description:
Our mission…
To protect and serve Oregon’s consumers and workers while supporting a positive business climate.
The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon’s consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers’ compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombudsmen to help consumers, injured workers, and businesses.
This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities.
This position is represented by the Service Employees International Union (SEIU).
What’s in it for you:
Rewarding work in a productive and creative environment
Colleagues who are passionate about public service
Work/life balance, 11 paid holidays a year, and a competitive benefits package
Advancement and learning opportunities that will help grow your career with the State of Oregon
Live, work, and play in Salem, Oregon
This position is eligible for remote work on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.
Here’s what you will do:
As the Student Loan Ombuds, you will:
Receive, review, and attempt to resolve borrowers’ complaints
Compile and analyze consumer complaint data
Analyze the student loan market and state and federal regulatory frameworks and make recommendations for enhancing state regulations
Educate student loan borrowers on their rights and responsibilities, and student loan terms and repayment requirements
For a complete listing of the duties and responsibilities of this position, please review the position description
Here’s what you need to qualify:
Minimum Qualifications :
A Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills of the position; AND four years experience coordinating or administering a program
OR
Any combination of experience or education equivalent to seven years of experience that typically supports the knowledge and skill requirements listed for the position
Required Skills :
5 years experience in higher education and student education loans
Requested Skills :
Knowledge of higher education and student education loans
Ability to communicate effectively, verbally and in writing, with diverse groups of stakeholders including preparation of published reports and delivery of professional presentations to various audiences
Strong research, analytical, problem solving, and collaboration skills
Ability to set realistic priorities in order to complete job duties and be able to complete job duties with minimal direction and oversight
Experience in developing and implementing new programs
Application information:
A resume and cover letter are required for this job posting . Please attach them in the “Resume / CV” section of the application .
Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.
Additional information:
You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.
The successful candidate must have a valid driver’s license and a satisfactory driving record. Before an offer of employment, DCBS may request that you provide an official driving record.
This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
Eligible veterans who meet the qualifications will be given veterans’ preference. For further information, please see the following website: Veterans Resources . NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
We hire preferred workers! For more information, please visit our website: Preferred Worker Program .
The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful links and contact information:
Learn more about DCBS
Understanding the State Application Process
Help and Support webpage
For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov or by phone at 503-378-3200.
DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage .

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