Theater Floor Staff Job Vacancy in The Reel Theatre Ontario, OR 97914 – Latest Jobs in Ontario, OR 97914

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Company Name : The Reel Theatre
Location : Ontario, OR 97914
Position : Theater Floor Staff

Job Description : GENERAL DUTIES: Floor Staff personnel support the management staff in the day-to-day operations of the
theater. In any given shift, Floor Staff personnel may work in the box office, concession stand, projection
booth and/or at the doorman’s stand. Floor Staff personnel are required to follow the instructions, guidance
and direction of management personnel as they pertain to the policies, rules and procedures of the theater.
SPECIFIC TASKS/DUTIES: Employees hired as Floor Staff are required to read, understand and follow the
Reel Theatre Employee Policies & Procedures Manual. Additionally, all employees will be required to
perform some or all of the following tasks:
CUSTOMER SERVICE
Smile while on duty
Greet all Customers with a pleasant, upbeat attitude
Thank every Customer that is served
Answer telephones in a polite and expeditious manner
Assist Customers to the fullest extent possible
Refer all Customer complaints and concerns to management
SCHEDULED SHIFT WORK
Show up to work on time as scheduled
Notify management prior to any tardiness, schedule change request, or absence
Record check in and check out times on company approved time sheets or time clocks, if available
Stay busy at all times when on duty
Refrain from personal conversations with non-employee friends while on duty
Refrain from using the business telephone and personal cell phones at all times while on duty
Prohibit the loitering of friends, in or around the theater
UNIFORM DRESS AND CLEANLINESS
Wash hands prior to each shift and after any activity not directly related to food preparation
Wear company uniforms and present a professional appearance
Maintain an overall appearance of cleanliness and neatness
Meet specific company dress standards regarding hair length, jewelry, clothing, etc., that will be prescribed at the sole discretion of management
STOCK/INVENTORY CONTROL
Monitor, count and control inventory
Rotate concession items to prevent spoilage
Restock materials and supplies (may involve carrying loads up to 50 pounds)
SELLING OF ITEMS
Sell tickets and concession items to Customers
Be knowledgeable of the items offered by the theater and their prices
Inform Customers of their buying choices
Use positive, up-selling, and suggestive selling practices
Present/serve purchases in an approved manner
Receive money and count the correct change for each sale
Use the point of sale (POS) systems located at the theater for every sale
Become knowledgeable of company procedures regarding the use of sales terminals
Accurately control the money in assigned cash drawers
Accurately control the ticketing of Customers and Customer seating in shows
CLEANING/SANITATION
Maintain a clean work station at all times
Prepare and handle food in accordance with company policy and local health regulations
Obtain a Health Department “Food Handler’s Permit” within 30 days of hire if required by individual state law or the local Health
Department
Clean any and all parts of the theater as directed by theater management
Wash counters, utensils, dishes, windows and equipment
Sweep and mop floors
Pick up and empty trash in and around the building
Care for facility and equipment with high level of consideration for its value at all times
Other cleaning duties as assigned by the theater management
ADVERTISING/MARQUEES
Update theater marquees, posters and menu boards (may require exposure to the elements ofweather for brief to intermediate periods of time)
Know the story lines of all current, and upcoming movies
Present a positive image to all Customers while on duty

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