Customer Service Representative Job Vacancy in LoanCraft LLC Troy, MI 48098 – Latest Jobs in Troy, MI 48098
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Company Name : LoanCraft LLC
Location : Troy, MI 48098
Position : Customer Service Representative
Job Description : Base Pay is $25/hr.
$55,000-$90,000 Full Time, Base Salary + Commission
Hybrid office-remote position
This role is ideal for a savvy Customer Service Representative.
LoanCraft, in business since 2003 has been instrumental in helping our partners provide residential real estate financing so people can secure one of their most important purchases, their home. Our services catalyze home ownership by helping our clients process and underwrite loans and financing options fairly, accurately, and efficiently. If you enjoy a fast paced, technology driven environment, we need you! We welcome you to visit our website at www.loancraft.net to learn more about the services we provide for our clients.
Primary Responsibilities for the Customer Service Representative role:
Establish and build a relationship with WARM leads that we provide to you. There is NO cold calling in this role. Our leads are pre-qualified.Follow a structured, phone based consultative sales process to collect necessary information from the consumer.Generate and present proposals to the consumer, that highlight the benefits and features of the product, while providing education and ensuring comprehension of the key product features.
Qualifications for the Customer Service Representative role:
Ability to analyze and comprehend financial data.Solid time management skills with the ability to organize, prioritize and perform multiple detail- oriented tasks simultaneously in a fast-paced technology driven environmentWorking knowledge of Microsoft Office applicationsDepending on the position, must be able to study and pass the required test for either a MI Real Estate Salesperson License or a Mortgage Loan Originator license. Because we invest in your success, we provide a comprehensive PAID training program. We incur the cost and all associated fees of the licensing process.Continuous training and coaching is provided to keep your skills sharp.
Education/Experience Requirements for the Customer Service Representative role:
Some college credit hours are required.Sales experience is NOT required. We have successfully coached and trained proficient customer service professionals to be very successful in this roleMust have a stable employment historyClient service experienceWillingness to learn the “LoanCraft Way”Self- motivated with a strong work ethic
Benefits Overview for the Customer Service Representative role:
BCBS Medical Insurance with vision (A PPO or HSA option is available) on the first of the month following 30 days of start dateDelta Dental Insurance on the first of the month following 30 days of start dateLong Term Disability/Group Term LifeVoluntary Term Life/Voluntary Critical IllnessPaid Sick and Vacation timePaid Holidays401(k)Tuition Reimbursement
Potential for a 4-day work week
Hybrid role
Compensation for the Customer Service Representative Role:
This position offers a base hourly pay of $25.00 and a monthly bonus incentive which is based on your individual performance. Typical annual compensation is in the range of $55,000 to $85,000/year.
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