Enrollment Associate Job Vacancy in UMass Global Portland, OR 97204 – Latest Jobs in Portland, OR 97204

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Company Name : UMass Global
Location : Portland, OR 97204
Position : Enrollment Associate

Job Description : Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.
Why join UMass Global?
Competitive compensation and benefits promote your health and well-being. UMass Global embraces inclusion, promotes corporate responsibility, and applies sustainable practices on the job and in the office.
Exceptional Benefits
At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. Our affordable and flexible benefits packages truly encompass our mission and values by giving our employees peace of mind to allow them to focus on their professional development and other important aspects in their lives. Our benefits include:Variety of Medical, Dental, and Vision coverageHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Employee Assistance Program (EAP)Wellness Programs (Physical and Mental Health Challenges, Campus Events)Robust and comprehensive Retirement Plan (Basic, Supplemental, Roth options)Employer matching and mandatory contribution by UMass GlobalTuition Remission (UMass Global and Chapman)Professional development through online learning and training toolsService/Recognition awardsPaid time off
Responsible for handling inbound and outbound calls, as well as chat inquiries, to provide prospective students with product and service information pertaining to the university’s programs and admission requirements. Enrollment Associates help facilitate the enrollment process by building rapport, answering questions, providing guidance and support to resolve objections/challenges, and thoroughly updating key contact information using information technology systems. Perform all duties in accordance with the University’s policies and procedures, all US state and federal laws and regulations, wherein the University operates.

New hires must be fully vaccinated against COVID-19 (including any boosters recommended by the CDC) and demonstrate proof of vaccination upon hire, unless approved for a disability or religious accommodation.
TYPE OF SUPERVISION:
Receive general supervision from the Enrollment Services Manager
POSITION DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS: 100% of time
Generate an engaging rapport with a high-volume of prospective students by providing excellent customer service in all interactions with potential students; represent UMass Global in a positive and professional manner by meeting or exceeding all key performance indicators (KPI’s)
Act as a subject matter expert when providing consultation or overcoming objections with prospective students
Provide product and service information regarding admissions processes and/or requirements via phone and internet
Manage difficult calls or tense situations with minimal escalation
Consult with callers to determine the best resource for them at a high level; follow up with callers as necessary to ensure the highest levels of customer service
Respond to inbound calls/inquiries, reply to prospective student needs and forward calls to appropriate personnel
Gather and verify information to ensure accuracy of transactions (i.e. account details, name, address, etc.)
Access, read and accurately input information using a moderately complex computer system, including telephony and customer relationship management (CRM) systems
Process requests and update account history to include proper documentation
Organize, access, and deliver product information, and make scripted resale efforts
Perform other duties, as assigned
POSITION SPECIFICATIONS AND REQUIREMENTS:
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Strong understanding of UMass Global and its history, student population, and departments
Strong listening skills
Strong skill in all segments of a consultative sales call and coaching conversations
Demonstrate excellent communication skills, both orally and in written form; ability to communicate across differences
Polite and understandable telephone etiquette
Capacity to emphasize with other’s situations
Aptitude to demonstrate self-control while engaging in difficult conversations
Ability to learn and understand product details at a consumer level
Ability to type 25+ wpm
Ability to thrive and adapt in a fast-changing environment
Ability to speak clearly and with good dictation
Ability to work flexible hours, including evenings and weekends
The ideal candidate will be a team player, results-oriented, customer-centered and will have strong communication and listening skills
EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:
Associate’s degree, or equivalent combination of experience and education
Prior call center or customer service experience in a call center environment
Prior experience working in direct sales, or consultative sales is a plus
Higher education experience is a plus
Machines, Tools, Equipment, Electronic Devices and Software: Must be able to work with computers and an aptitude for and willingness to learning new software applications quickly
Contact with Students: Frequent
Contact with Faculty and/or Staff: Occasional
Contact with Community and Vendors: Occasional
Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.
Equal Employment Opportunity -UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.
Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at burecruiting@umassglobal.edu.

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