IT Support Technician for Small Business Job Vacancy in Proactive Technology Management Novi, MI – Latest Jobs in Novi, MI
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Company Name : Proactive Technology Management
Location : Novi, MI
Position : IT Support Technician for Small Business
Job Description : Proactive Technology Management is looking for a new IT support technician to work with our fast-growing company. We are looking for a friendly and sharp IT person who is hungry for new opportunities and ready to grow. The number one thing we are looking out for is a “good guy” (or gal), jerks need not apply. The perfect candidate has solid IT knowledge and high accountability that keeps them driven towards success. We offer a fairly defined, upward path with money and responsibility.
Location:
We are looking for someone to work full time in the Troy, MI area.
Proactive Technology Is Different:
Quarterly Reviews to keep you pointed UP
Defined path for career development
Fun, team-based approach
Constantly learning new tech
We are Nuts about IT
The Path:
The path at Proactive is the following:
Technician -> Integrator -> Engineer -> Consultant
Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, entailing a deeper use of technology. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud.
Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential.
The Position:
We are hiring a senior technician on the verge of moving into an integrator role. This person would work mostly (75%) onsite at clients supporting integrators, engineers, and other technicians. Remote support flexibility would be needed when onsite work is not necessary. Following this period of support work, clients would be assigned (between 1-9 months) and you would become the Primary for those clients.
Requirements
This is a fast-paced and dynamic position that requires a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.
Must Have:
Office 365 and Windows Server experience
Firewall troubleshooting experience (Sophos, Cisco, Sonicwall, Watchguard)
Network Setup (installing AP’s, switches, and firewalls)
Knowledge of virtualization and networking
Good To Have:
Bachelors degree
IT-related certifications
MSP Experience
Responsibilities:
Setting Up Customer Networks (cloud to keyboard)
Windows Server Installation
Configuration Maintenance
Network Setup (access points, firewalls, and switches)
IT Stuff
Monday – Friday schedule
One weekend a month for the first 18 months
Benefits
Full Medical Benefits
2 Weeks Paid Vacation
Quarterly Bonus and Reviews
Full Time
Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
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