Taxpayer Services Front Desk Associate Job Vacancy in Department of Revenue Salem, OR – Latest Jobs in Salem, OR

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Full Details :
Company Name : Department of Revenue
Location : Salem, OR
Position : Taxpayer Services Front Desk Associate

Job Description : Initial Posting Date:
03/11/2022
Application Deadline:
03/27/2022
Agency:
Department of Revenue
Salary Range:
2,922.00 – 4,331.00
Position Type:
Employee
Position Title:
Taxpayer Services Front Desk Associate (Administrative Specialist 1)
Job Description:
Gino.Villanueva@dor.oregon.gov ***Current Internal State of Oregon Employees please use your Workday account – go to Career – Internal – Find jobs to apply!
***All others – To apply for this position, click on the “Apply” link above to fill out the online application and submit by the posted closing date and time.
Department of Revenue is recruiting for multiple Taxpayer Services Front Desk Associates (Administrative Specialist 1) positions! We are looking for trustworthy, detail-oriented individuals to join our Payment Center in our Compliance section. These positions are headquartered in our Salem office and are in-office positions.
These are SEIU-represented positions. This recruitment may be used to fill additional vacancies as they occur.
What’s In It For You
Permanent, full-time employment in Salem, Oregon, centrally located in-between the Oregon Coast and Portland.
Work/life balance, vacation, sick leave, 11 paid holidays a year, and personal days off.
Full medical, vision, and dental .
Pension and retirement programs.
Advancement opportunity within DOR and other State agencies.
Opportunity to expand your technical and professional skills.
Work with others who are passionate about public service.
Make a difference in the lives of Oregonians.
What You Will Be Doing
Below is a sampling of job duties. It is not meant to encompass all duties.
Provide assistance to the public and other employees face to face at the Department of Revenue’s Payment Center
Perform and coordinate administrative tasks in support of division and agency operations
Receive and Verify Tax Payments
Provide prompt and courteous assistance to taxpayers or their representatives
Answers questions on rules, laws, policies, and procedures for department-administered tax programs
Facilitate the secure visitation of individuals into secured areas.
For a complete position description contact Gino Villanueva at Gino.Villanueva@dor.oregon.gov .
Why Join Us
Mission: Together, we collect the revenue that Oregon counts on.
We are committed to bringing in the correct amount of revenue that Oregon counts on, whether through tax programs we administer, supporting our partners’ revenue collection efforts, or collecting on debts owed the state of Oregon. Together, all of our efforts—every employee and every job at Revenue—supports bringing in billions of dollars Oregon counts on every biennium.
Vision: To create a clear and easy experience for our customers.
A customer is anyone who receives revenue, products, or services from us. Our customers include taxpayers, community-based organizations, people who owe a debt to the state, tax professionals, partners, local governments, state agencies, Oregonians, and the state of Oregon. We envision a clear and easy experience for all our customers, from an individual making a payment, to a state agency counting on the revenue we collect.
Values: We work to earn the trust of taxpayers.
Every taxpayer and every taxpayer interaction are essential. We earn trust by focusing on taxpayers’ experience with us. We provide excellent customer service and efficient processes. We are honest and transparent about our work and what people can expect from us. We ask for feedback. We consider how our decisions impact our customers. We think about how each of us can positively impact our customers in all our roles at Revenue.
We seek dignity and inclusion for all.
All people are worthy of being valued and respected. Not all people, or all communities, are starting from the same place due to historical and current systems of oppression. Different individual’s or group’s needs can require different levels of support to achieve fairness in outcomes. Inclusion is a state of belonging when persons of different backgrounds, experiences, and identities are valued, integrated, and welcomed equitably as decision-makers, collaborators, and colleagues. Ultimately, inclusion is the environment that organizations create to allow these differences to thrive. At Revenue, we strive to appreciate and prioritize different backgrounds, identities, and experiences collectively and individually. These differences are strengths that maximize our ability to be effective.
We do the right thing.
Doing the right thing means doing what is ethical rather than what is easiest or most practical. We act with integrity, make decisions, conduct tasks, and take actions in the best interest of Oregon and our customers.
We build partnerships.
We ask for input from, listen to, and collaborate with our partners. Nobody succeeds in a silo. We learn from the people around us and remember and recognize the people involved in our successes.
We rise to the occasion.
We meet change, challenges, and unexpected situations head-on and adapt to do what is necessary to succeed in our mission. We have a “can-do” attitude, we are accountable, and we can be counted on. We also have the courage to say “no” if something does not align with our mission, vision, and values.
Working Conditions
Must be able to lift 25-35 pounds
Regular work in secured and monitored areas
Handle large sums of money with possible odor (gloves and aprons are provided by the agency)
Must be able to stand for extended periods of time.
Frequent face-to-face and telephone communication with others both within the agency and with the public
Teleworking is not applicable to this position, this position is 100% in the office
Office environment with exposure to printer noise and cash counting machine noise
Extensive use of cash counting machine and some use of personal computer
At times, may be subject to communication with hostile and irate taxpayers
This Is What You Need To Qualify

Three years of clerical/secretarial experience that included:
Two years at a full performance level performing typing, word processing, or other generation of documents AND
Lead work responsibility or coordination of office procedures.
Courses or training in Office Occupations or Office Technology may be substituted for up to one year of the clerical/secretarial experience.
No substitution will be made for the two years at the full performance level.
The original Support Services Skill Code Sheet may be used for classes 0107, 0112, 0118, and 0805.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
The ideal candidate will possess the following desired skills and attributes:
Experience in banking and/or large volume cash handling experience.
Experience in high volume production environment
Experience exercising discretion regarding program or funds received.
The ability to provide consistently excellent customer service
Excellent written and spoken communication skills
Experience explaining rules, laws, and policies to others
Preference may be given to bilingual applicants
How to Apply
Click on the “Apply” link above to complete your online application and submit by the posted closing date and time.
The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.
Complete the supplemental questions.
Attach your current resume.
Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.
Be sure to check Workday and your email for additional tasks and updates . After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.
If you are requesting Veteran’s Preference you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.
Additional Information
Veterans’ Preference – Eligible veterans who meet the qualifications will be given veterans’ preference. If you checked that you are a veteran, be sure to submit your documentation prior to the close date of this posting. Click on the following link for additional information on Veterans’ Preference .
Criminal Records Check – Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
Work Authorization – The Oregon Department of Revenue does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security’s Form I-9, confirming authorization to work in the United States. The Department of Revenue is an E-Verify employer. If you are the successful candidate, you must present your I-9 acceptable documents (see page 3) for employment verification.
Are you living out of state and looking to relocate to Oregon ? Learn more about life in Salem or Portland .
If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:
Oregon Department of Revenue
955 Center St. NE
Human Resources Rm. 135
Salem, OR 97301
Phone (503) 945-8547
Fax (503) 947-2047
Helpful Links
Applicant FAQ
Understanding the State Application Process
Help & Support web page
Learn more about Oregon

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don’t meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.

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