Clinic Director Job Vacancy in RiverStone Health Billings, MT 59101 – Latest Jobs in Billings, MT 59101

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Company Name : RiverStone Health
Location : Billings, MT 59101
Position : Clinic Director

Job Description : Job Title: Clinic DirectorDepartment: RiverStone Health Clinic – BillingsReports To: Senior Director of Clinical OperationsFLSA Status: ExemptSalary Range: $60,000.00 to $95,000 annual, depending on number of years of transferable experience and internal equityTo learn more about the RiverStone Health Clinic please visit: https://riverstonehealth.org/clinical-services/about-our-clinics/What is a Health Center? https://bphc.hrsa.gov/about/index.htmlSUMMARY Plans, directs, and supervises the overall operations of a large Federally Qualified Health Center. Build and maintains effective working relationship with integrated family medicine residency, community partners, and other RiverStone Health service lines. Ensure continuous compliance with all 330 (health center) grant requirements, National Committee on Quality Assurance (NCQA) Patient Centered Medical Home requirements and other current standards of outpatient primary care and safety. Maintain current policies, procedures and workflows to ensure consistency, accountability and adherence to standards of care and safety. Facilitate effective and efficient health care operations, including but not limited to quality of care, financial stability, staff engagement, environment of care, risk management and safety. Lead and mentor staff to foster engagement in the mission of RiverStone Health.ESSENTIAL KNOWLEDGE, SKILLS AND RESPONSIBILITIES: Oversee service development that is responsive to community need and consistent with the Health Center Needs Assessment, including evaluating clinic performance, effectiveness and efficiency. Establish clinic goals and objectives to execute planning.Champion the Patient Centered Medical Home model of care and incorporate the associated tenets into ongoing quality improvement initiatives.Lead and mentor staff, including hiring decisions, orientation, staff development, evaluations and feedback, corrective action, promotions, discharge of personnel, and ensuring accurate and timely recordkeeping. Participate in and support the Credentialing and Privileging policies and procedures, consistent with 330 grant requirements.Ensure appropriate staff coverage through effective and consistent scheduling processes.Oversee quality improvement work in the main clinic, in coordination with Director of Quality and Innovation, to ensure staff engagement in the process and clarity of objectives, as well as progress toward improvements.Actively participate in the fiscal year budgeting, including but not limited to productivity projections, revenue and expense projections as well as capital budgeting. Review and analyze monthly financial reports and make operational adjustments as necessary.Review and analyze monthly utilization data, including but not limited to productivity of providers and staff, patient volume etc. and make operational decisions and recommendations as appropriate, including but not limited to opening/closing panels, additional coaching/training, workflow changes or other interventions. Ensure utilization of dashboards and reports by staff and provider to monitor progress toward goals and objectives.Oversee and identify staff training and development needs and opportunities. Facilitate content experts or trainers and facilitate process for training and documentation of content and attendance.Oversee and facilitate effective staff meetings and opportunities for communication, team building and learning.Maintain visibility and accessibility for staff and provider to encourage open and transparent communication, constructive feedback and problem solving.Build and maintain relationships with community partners as appropriate to ensure awareness of and coordination of services.Build and maintain effective relationships with other RiverStone Health service lines to ensure awareness and coordination of services and to foster confidence in the clinic services and seamless care to patients.Incorporate consideration of the patient experience in quality improvement activities; addresses concerns, complaints and suggestions to resolve issues and make operational improvements in a timely manner. Evaluate requests for special discounts and waivers and make appropriate decisions, with timely documentation of the request and decision.Actively participate in risk management activities, including but not limited to ensuring staff adherence to RL6 reporting expectations, incident investigation and follow-up, facilitating compliance with dismissal from care decisions and participating in that process with decision-making, actively engaging in Root Cause Analyses and Ad Hoc Case reviews as appropriate, to ensure safety in the environment of care and in the delivery of services.Oversee and ensure active participation by the main clinic in Infection Control Committee, Pharmacy and Therapeutics Committee, 340B Oversight Committee, Quality Improvement Committee.Develop and maintain current policies, procedures and workflows that are reflective of current processes and requirements.Provides direct supervision clinic management team to efficiently and effectively coordinate patient care. Motivate, coach, develop and evaluate direct reports.Develop and implement clinical programs designed to improve processes, healthcare delivery, and ultimately health outcomes for patients of the Federally Qualitied Health Center (FQHC)Identify opportunities and unmet needs in the community. Develop workflows and services to meet those needs, consistent with HRSA scope of project and grant requirements.Actively participate as a member of the CHC Leadership Team.Other duties as assigned.QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Able to read, comprehend, write, and communicate effectively in the English language.Excellent written and verbal communication and interpersonal relationship skillsAble to communicate complex information clearly and succinctly, both in writing and orally in multiple formats.Demonstrated knowledge and expertise in community-based health care programs specifically those targeting underserved and vulnerable populations.Computer skills, including Microsoft Word, Excel, OneNote, Outlook, InternetExperience utilizing electronic health recordAbility to analyze problems and recommend effective solutions.Demonstrated knowledge and understanding of federal and state policies that affect FQHCs and their patients.Must have previous clinical management experience in an outpatient, primary care setting.Knowledge of Quality Improvement disciplines and experience with process improvement tools.Must have excellent organizational and time management skills. Ability to multi-task, manage and prioritize various and differing projects, as well as work effectively toward numerous deadlines.Must be able to build strong relationships with all levels of individuals within various agencies, FQHC leaders, advocates, staff and providers, community partners and other stakeholders.Show initiative in resolving issues/challenges proactively and identifying opportunities for improvement.Strong supervisory experience with proven record of leading staff to achieve intended outcomes.EDUCATION AND EXPERIENCEBachelor’s Degree in Health Care Administration or a field closely related to this position andAt least five years of progressive responsibility in health care, preferably in operationsExperience in outpatient primary care or federally-qualified health center operations preferredCERTIFICATES, LICENSES, REGISTRATIONS:Valid Montana State Driver’s license in good standing.Certification as a Medical Practice Executive preferred or must maintain within 2 years of employmentCUSTOMER SERVICE EXCELLENCEProvides Customer Service Excellence to RiverStone Health’s customers, including patients, clients, family members, visitors, medical staff, and co-workers.Doing things right the first time;Making people feel welcome;Showing respect for each customer;Anticipating customer needs and concerns;Keeping customers informed;Helping and going the extra mile;Responding quickly;Protecting privacy and confidentiality;Demonstrating proper telephone etiquette;Taking responsibility for handling complaints;Being professional;Taking ownership of your attitude toward Service Excellence.SUPERVISORY RESPONSIBILITIESSupervisory responsibilities include direct oversite of Clinical Services Manager, Administrative Services Manager, Care Management Services Manager.EducationPreferredBachelors or better in Health Administration or related fieldBehaviorsRequiredInnovative: Consistently introduces new ideas and demonstrates original thinkingLeader: Inspires teammates to follow themThought Provoking: Capable of making others think deeply on a subjectDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsRequiredSelf-Starter: Inspired to perform without outside helpJob Security: Inspired to perform well by the knowledge that your job is safeGoal Completion: Inspired to perform well by the completion of tasksAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Job Type: Full-time

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