Customer Service Representative Job Vacancy in Majorel Detroit, MI – Latest Jobs in Detroit, MI

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Company Name : Majorel
Location : Detroit, MI
Position : Customer Service Representative

Job Description : Job statusFull timePay$17.00 – HourlyJob descriptionNew Company MAJOREL is coming to Detroit!NEW LOCATION BEING BUILT.POSITIONS WILL START IN MARCH.WORK FROM HOME TO START with transition to new site location at end of the year.BenefitsCompetitive Pay – $17.00/hrHealth and wellness benefitsEducation assistance with some positionsVacation / PTOFun work environmentEmployee Appreciation BenefitsEmployee Discounts and AwardsOn the Job Training and Education providedGLOBAL OPPORTUNTIESCompany SummaryWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.Position SummaryContent Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring a safe experience for users and communities. Content Reviewers are responsible for optimal quality and productivity levels by making decisions regarding the content based on guidelines and policies. Requires energetic professional with some technical aptitude and strong attention to detail. Experience in social media and advertising and in dealing with online website navigation is required.Overall ResponsibilitiesResponsible for evaluating online social media or advertising content in conjunction with policy.Visually navigate and review images and text-based content through internally developed applications or client tools as appropriate.Analyze and evaluate the appropriateness of videos, sound, article, or any piece of information for social media publication;Proof read contents before publication or broadcasting and make sure they are not violation company’s code of conduct;Approve or flag content in violation of client requirements and code of conduct;Edit images in accordance with client standardsParticipate in meetings to discuss findings and ongoing recommendations for content editing.Use internally developed applications to generate quality reports if required.Maintain high-quality deliverables in daily workflow.Examine content which may include ad units, applications, or web pages, and record findings using web-based tools and workflow systems.Work with exceptional attention to detail and deliver optimal quality and productivity levels determined through data analysis.Send feed back to content author through appropriate channels.Job RequirementsHigh School Diploma or GED Required (BA/BS degree or equivalent preferred).Resiliency: Ability to view content that may be offensive, strong or abhorrent, with understanding.Fluency in written and spoken English or language required by the projectProven ability to deliver highest quality results while paying strict attention to detail.Analytical, a quick learner, and have a penchant for providing a better experience for Internet users.Ability to work in a fast paced environment with high volume and complex demands.Strong team player that can remain positive during challenging assignments and balance priorities when necessary.Have a strong desire to learn continually and grow professionally.Personal experience using internet websites and internet social communication tools.If required by project: Strong knowledge of national and international political, historical and social news and figures in the media.Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit material.Strong work ethic and ability to work with minimal supervision.Advanced MS Excel and Word skills coupled with exceptional attention to detail and a proven ability to quickly learn new tools.Physical Demands & Work EnvironmentWhile performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.Standard General Security Roles and Responsibilities Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and ProcedureProactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.Majorel is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department.Apply online with us today. We look forward to hearing from you!Job Type: Full-timePay: $17.00 per hourBenefits:Health insurancePaid time offWork from homeWork Location: Multiple Locations

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