Customer Success Manager Job Vacancy in Bigleaf Networks Portland, OR – Latest Jobs in Portland, OR

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Company Name : Bigleaf Networks
Location : Portland, OR
Position : Customer Success Manager

Job Description : What You’ll Do:

As a Customer Success Manager at Bigleaf Networks you will proactively work with our customers to ensure they are solving their internet and business problems with Bigleaf. Whether analyzing customer detail and data to answer questions, reviewing health scores to prioritize where more value could be delivered to a customer, or working cross functionally with an internal team – Customer Success meets this need.

You will work directly with customers and need to be able to answer any question on subscription dates, contract terms, hardware shipping information, and a wide variety of additional requests that require the ability to navigate multiple internal systems. No experience with these systems is required for this position; what is required is that your interest is piqued to learn more about them.

Come join us at Bigleaf to help businesses connect to their customers, people like us, people like you!

Position is 100% remote!

Responsibilities:
Monitor customer health and build associated risk mitigation plans
Drive product adoption, customer satisfaction, and overall customer health scores
Build and own relationships with key customer accounts to establish yourself as a trusted advisor
Resolve customer inquiries by aligning customers with the right resources
Collaborate with other Bigleaf teams to ensure adoption and successful renewal
Qualifications:
Experience actively engaging with customers (Experience does not need to be industry specific)
Experience with business tools such as Netsuite, Zendesk, or HubSpot is a plus
Excellent communication skills, both written and verbal
Excited to learn and tackle new challenges
Motivated to be a valued teammate
Not afraid to ask for help and doesn’t hesitate to provide help
Can maintain attention to detail in a fast paced environment
Desire to help shape the future of this department

Who We Are:

Bigleaf Networks improves Cloud connectivity and Internet performance. We are a team of telecom and network software professionals who built our Cloud-first SD-WAN service based on the natural architecture of leaves. We provide a better Internet experience with simple implementation, friendly support, and powerful technology.

Bigleaf exists because of leaders and dreamers who believed there was a better solution to a technological need in business. As we continue to grow, we keep this leadership mentality in mind, and we encourage each other to constantly be improving by developing grit, servant leadership, diversity, and innovation.

Our Core Values:

Whether working with a customer or interacting with one another around the office, Bigleaf’s core values are heartfelt service, positive attitude, transparency, and focus. At our core, we are here at Bigleaf to develop technology that will help people, and these values help us maintain that intention.
Highlight of our Benefits:

Medical (We pay 100% for all levels of coverage)
Dental & Vision (We pay 100% for all levels of coverage)
Life insurance, long term disability
401k with dollar for dollar safe harbor match
Stock options plan
Generous parental leave (6 weeks)
4 weeks of PTO +1 week of Wellness Time per year
13 Company Holidays
Wellness Reimbursement
Technology/Remote Work Stipend
Monthly credit for GrubHub
2x per year full company offsite events!

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role, please send along a resume and cover letter of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, life insurance, long term disability, 401k with match and a stock options plan.

We’re building a team in addition to a product, and we value and seek inclusion and diversity in that team. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so we encourage you to apply even if you don’t meet the exact qualifications for this role.

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