Front Desk Agent Job Vacancy in La Quinta Inns & Suites Bozeman, MT 59715 – Latest Jobs in Bozeman, MT 59715
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Company Name : La Quinta Inns & Suites
Location : Bozeman, MT 59715
Position : Front Desk Agent
Job Description : Front Desk AgentThe Front Desk Agent greets guests with a friendly demeanor and hospitable countenance at all times. Including but not limited to the tasks below.Check in/Check outOffers warm and sincere welcome/farewell for all guestsPromote and sell special hotel programs and upgrades when appropriate.Accepts payment for guests’ reservations at time of registration and check outFollow set procedures on posting charges and completing guest refunds.Goes above and beyond to exceed guest expectations to create a memorable guest experienceDaily DutiesCompletes daily checklist and tasksMaintains accurate records of room availabilityMaintains house bankMust help keep front desk and all Colleague areas cleanMaintains discretion and security for the Hotel and our guestsMaintains constant awareness of safety issuesReports all safety incidents to on-duty supervisor.Acts with responsibility towards all company property, supplies and equipment.Maintains a professional attitude and appearanceRemains alert, courteous and helpful to the guests and colleagues at all times.Aid Front Office management in additional projects when requestedCommunication/KnowledgeProvide professional communication via telephone, e-mail and written formCommunicates with all departments regarding any special needs a guest may haveProvides general hotel information for guests.Knowledge of room types, guest amenities, and hours of operationKnowledge of daily events and gatherings on propertyGeneral knowledge of the Hotel and surrounding areaJob Type: Full-timePay: $18.00 per hourSchedule:8 hour shiftOn callWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location
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