Associate IS Support Technician – Service Desk Job Vacancy in Providence Portland, OR 97240 – Latest Jobs in Portland, OR 97240
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Company Name : Providence
Location : Portland, OR 97240
Position : Associate IS Support Technician – Service Desk
Job Description : Description:
Providence is calling an Associate IS Support Technician – Service Desk to work remotely, within a commutable distance (60 miles) of our Beaverton, OR office location.
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The Associate IS Support Technician is the initial point of contact responsible for accurately gathering details of reported IS incidents or requests from various intake methods. Responsible for resolving issues or escalating unresolved problems/issues/requests to the proper tier 2 and 3 support teams. Requires excellent customer service skills as well as technical troubleshooting abilities. Operates in a fast paced, high volume environment and requires the ability to multi-task between various applications and systems.
Customer Service
Takes personal responsibility for customer satisfaction
Professionally represents the ‘Face and voice of IS’ in difficult situations
Consistently strives to listen, understand, and support the needs of others in a sensitive manner
Quality
Performs challenging tasks efficiently and effectively
Anticipates problems and takes corrective action prior to completing the task
Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance
Problem Solving
Strong attention to detail and outstanding analytical skills
Collaboration
Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction
Flexibility and response to change
Proven ability to organize multiple efforts and to respond to shifting priorities
Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment
Communications
Listens with sensitivity and openness
Actively seeks constructive feedback and remains open and receptive to it
Anticipates the information needs of others
Proven skills in communicating with clinical and technical customers
Qualifications:
Required qualifications for this position include:
Associate’s Degree in Healthcare, Information Technology, General Studies -OR- a combination of equivalent education or experience.
Preferred qualifications for this position include:
2 years of call center, customer service and or IT experience
ITIL Foundations within 2 years
HDI Customer Service Representative within 2 years
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
https://www.providenceiscalling.jobs/rewards-benefits/
Our Mission
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
About Us
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: Full-time
Shift: Day
Job Category: Infrastructure
Location: Oregon-Beaverton
Other Location(s): Oregon-Portland, Washington-Vancouver
Req ID: 346158
This post is listed Under Jobs in General Category
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