Customer Service – Day 1 Benefits + Hiring ASAP Job Vacancy in Wayfair Springfield, OR 97477 – Latest Jobs in Springfield, OR 97477

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Wayfair
Location : Springfield, OR 97477
Position : Customer Service – Day 1 Benefits + Hiring ASAP

Job Description : As company, Wayfair is committed to fostering a diverse culture and supporting our communities through meaningful employment opportunities – and we are proud to call Lane County home!This position is currently working from home until our office in Springfield, OR reopens. Once our office reopens, you will transition to working on site.Pay:The hourly rate for this role is at least $16 an hour PLUS BonusQuarterly performance bonus of up to $2500Tenure and skill based increases available by 6 monthsBenefits:Medical, Dental, Vision coverage starts day 1Paid Time OffPaid Parental Leave$500 referral bonus per hire – we’re always looking for great people to join our team!$5,250 in eligible Tuition ReimbursementEmployee Discount401(k) with company match up to 4%Paid Day of Voluntary ServicePerks:Our Springfield office is a newly renovated, open concept, green friendly workspace offering:Free fresh fruit, snacks and gourmet coffeeOn-site gym, exercise studio & basketball courtOn-site game room with Nintendo Switch, board games & ping pong tableOn site cafeteria plus numerous nearby restaurants4 single-suite gender neutral bathroomsWhat you’ll do:Build a relationship with the customer throughout the call and exceed customer expectations.Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)Use conflict management skills and maintain professional composureIdentify areas of improvement and convey trends in customer calls to leadershipNavigate multiple software applications and technologies simultaneouslyWhat you’ll need:Passion for helping othersStrong problem-solving skillsExcellent communication and relationship building skillsA successful track record working in a high-volume fast paced environmentRegular and reliable attendanceAbility to maintain internet speed of at least 25 Mbps (download) and 5 (upload) using a hard-wire Ethernet internet connection (no WiFi)A training workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment during your onboarding)Service ConsultantAt Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.Job Type: Full-timePay: From $16.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offPaid trainingParental leaveTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payCOVID-19 considerations:Training is remote for the time being.Ability to commute/relocate:Springfield, OR 97477: Reliably commute or planning to relocate before starting work (Required)Application Question(s):All individuals working on premise in a U.S. Contact Centers are required to be fully vaccinated and provide proof of vaccination prior to their start date. This decision was made to ensure that we are providing a safe and collaborative environment for all of our team members. Any prospective Contact Center candidate unable to comply with this requirement will have the opportunity to pursue alternative positions at Wayfair. Are you able to comply with the vaccination requirements?Work Location: One location

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company