Customer Service Rep – Part-time Job Vacancy in Fire Mountain Gems and Beads Grants Pass, OR – Latest Jobs in Grants Pass, OR

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Full Details :
Company Name : Fire Mountain Gems and Beads
Location : Grants Pass, OR
Position : Customer Service Rep – Part-time

Job Description : Position Summary:
Our customer service representatives provide personal knowledge and advice about our beading and jewelry-making products. We work with a wide variety of customers from hobbyists to jewelry designers to small business owners helping to find the very best product solutions to meet their creative needs. We take orders, troubleshoot jewelry-making issues and assist our customers in selecting products. Intimidated? We train!

We care about our customers and above all provide “friendly and professional customer service” ensuring our customers will always talk to a person, not a machine.

Primary Responsibilities:

Interacting with customers on the telephone in a friendly, professional, and positive manner
Utilizing our computer system to input product, research questions and resolve issues about our extensive product list
Interacting with customers and supervisors while utilizing several computer applications simultaneously
Offering product suggestions accurately utilizing various catalogs and programs for assistance
Utilizing our website for product research and customer solutions
Filling out all applicable forms accurately and neatly
Maintain customer accounts, place customer orders, catalogs requests, correction orders utilizing our specialized order taking software

Essential Qualifications:

1+ years of customer service experience; office, hospitality, retail, etc.
Clear and concise oral and written communication skills including the ability to ask qualifying questions to resolve issues
Courteous and professional in external and internal communication
Listening Skills with the focus on understanding various questions about products, online ordering, etc.
Confidentiality skills
Ability to follow call guidelines while maintaining a friendly professionalism; empathetic to customers’ needs
Computer and keyboarding skills sufficient to record information from the customer in an accurate and efficient manner
Be receptive to performance evaluations and call improvement suggestions
Bilingual in English and Spanish a plus but not required

Core Competencies:
Active Listening, Informal Communication, Customer Orientation, Communicativeness, Problem Solving & Decision Making, Learning Agility, Composure, Positive Impact, Sensitivity, Initiative

Physical Demands:
Ability to remain in a stationary position 90% of scheduled work time with extensive computer, keyboard, and telephone use. Occasionally lift and/or carry up to 5 lbs. Occasionally move about inside the department and within the main building of the company.

Work Environment:
Office environment, open cubicle style desk with computer, phone and headset. Temperature controlled, Monthly Company meeting and Weekly Departmental meeting attendance, Flexibility of schedule to include overtime and weekends as needed

Fire Mountain Gems and Beads is a drug-free workplace and is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations, Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or receive all other benefits and privileges of employment, please contact Human Resources at 541-956-8233.

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