Director of Customer Service (Remote) Job Vacancy in SCTR San Diego, CA – Latest Jobs in San Diego, CA – updated today

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Company Name : SCTR
Location : San Diego, CA
Position : Director of Customer Service (Remote)

Job Description : Company: SCTR Services
SCTR (www.sctr.net) is a creative tech company that has a strong record of success and big goals for the future. We build outstanding digital products that combine streaming media, live chat, gamification, and online communities, and we serve a wide variety of users all over the world. Our team combines bleeding-edge technology and a culture that rewards creativity and innovation to continually raise the bar and delight our customers/partners. Our headquarters is in San Diego, and we have specialized teams located around the world.
Description: Director of Customer Service
Do you have a passion for building, professionalizing, and scaling amazing customer service teams? Are you looking for a challenge with a real potential to make a difference? Do you love knowing that your work makes an immediate impact on the whole company’s success?
One of our key products (live-streaming platform/community) is starting to really take off and we need your expertise and leadership to help us grow, and more importantly – create value by delivering an even better customer experience as we go. We already have hundreds of partners/creators that use our product to connect with their fans (numbering in the millions already), and we serve all of their various needs via multiple channels. In this role, you’ll interface with the entire executive team regularly and be a force for internal change.
Key Responsibilities:

Lead a growing global/remote customer service team (develop, motivate, build, improve)
Oversee team growth in terms of capabilities and size
Professionalize systems and procedures to ensure continuous improvement
Work with the Exec team to build and refine our Customer Service operations and team
Internalize our strategic vision and communicate that message to our customers
Define and track performance metrics that make sense given our goals
Work with the product and engineering teams to find new ways to improve our products
Serve as the voice of the customer and collaborate with other internal teams to make sure we are delivering the best product to fit their needs
Create internal systems & procedures to manage growth in volume and complexity
Attend various trade shows and events at client offices

Necessary Skills, Experience, and Traits:

5+ Years in a Customer Service leadership roles with increasing responsibility
5+ Years in a software, SaaS, or technical ecommerce environment
Experience with online gaming and live streaming a big plus
Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
Experience building and leading teams
Must enjoy working with wide-ranging personalities and be able to adapt personal style to be successful as a team
Must be able to quickly forge and maintain great relationships with a wide variety of people and cultures
Must be able to analyze app usage data and communicate results clearly
Must be comfortable with various software/tools (CRM, project management, NPS, etc)
Must be willing to submit to a full background and credit check, and sign a strict confidentiality agreement

Location

Remote or at the San Diego Headquarters (Mission Valley)
Communicate with distance-team members team via Slack

Team

Reports to CEO
Lead 10+ member team, and growing

Compensation and Benefits Include

$100,000 – $120,000 per year full-time salary, depending on experience
Direct, daily access to the CRO and other key decision-makers
Work in a key position that provides significant opportunity for growth and advancement
Be part of a team that prioritizes the usage of cutting-edge technology & services
401k with a 50% company matching and no waiting period to start
Full benefits (health, dental, vision, all 100% employer-paid)
Paid vacation (increasing with tenure)
Paid time off (includes 8 company holidays + sick time)
Budget for ongoing education, courses, and tools
Monthly gym membership reimbursement
Casual attire in the office, Zoom-mullet from home

Special Considerations:
** May encounter sensitive or confidential materials
Job Type: Full-time
Pay: $100,000.00 – $120,000.00 per year

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Post Tags : , San Diego, CA, jobs in San Diego, CA, Director of Customer Service (Remote) jobs in San Diego, CA

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