Technical Support Engineer Job Vacancy in CAME BPT UK Derby DE74 – Updated today
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Company Name : CAME BPT UK
Location : Derby DE74
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Job Description : CAME BPT | Technical Support Engineer | Castle Donington Do you enjoy working in a fast-paced environment? Are you highly motivated and hard working? Do you have an engineering or technical background?We currently have opportunities available for a Senior Technical Support Engineer (Level 2) ora Developing Technical Support (Level 1) to join our CAME BPT UK Technical Support Team, based at Castle Donington.The Technical Support Engineer role is hands-on and a real opportunity for someone with a positive ‘can do’ attitude to imbed within the existing team, working together to successfully deal with technical related customer enquiries, as well as diagnosing and solving technical issues over the phone.At CAME, specialists in cutting-edge home and building security products, you’ll enjoy a role working alongside our existing Technical Support team of Senior and Developing Technical Support Engineers, specialising in customer technical support of our range of Gate Automation and Door Entry, Access Control and related security products.You will need to be somebody who is a strong team player with excellent communication skills both written and verbal, with a keen attention to detail and an enthusiasm to learn. As a business to business company, developing good relationships with our customer base and exceptional service is vital for our continued success.Our products are technical high-flyers when it comes to cloud and smartphone connectivity, with remote management and problem-solving capabilities. As part of this role you will learn all about our Gate Automation and Intercom & Access Control products and will in time be able to explain the technical intricacies, building value from demonstrating trustworthy product knowledge in order to fully support our customers.YOUR NEXT ROLE…SENIOR Technical Support Engineer (LEVEL 2)(up to £27,000 per annum OTE package, dependant on experience)An opportunity to showcase your strong customer service skills and technical knowledgeA hands-on role, with the opportunity to assist in the development and knowledge transfer for more junior members of the team.Do You Offer?Demonstrable strong customer service skills, particularly when assisting customers over the phoneStrong experience in understanding and explaining technical product informationExperience of installation and support of technical products, preferably within the gate automation or access control industryAdvanced knowledge of electrical theory, practices and standards.Performance and drive, with the desire to continuously improveOR …DEVELOPING Technical Support Engineer (Level 1)(up to £22,000 per annum OTE package, dependant on experience)A hands-on role, with huge amounts of variety and the opportunity to develop your technical knowledge and over time progress into a senior Level 2 role within the teamSupport from our knowledgeable and experienced directors, senior management team and Internal Teams, who all pull together no matter what the job at hand is!Do You Offer?Demonstrable customer service skills, with a friendly professional approachAn aptitude for understanding and explaining technical product informationSome experience of installation and support of technical productsSome basic knowledge of electrical theory, practises and standards.A strong desire to learn and develop your technical knowledgeInterested?Our office, in Castle Donington, is ideally located between Derby and Nottingham, just off the A50 and minutes from junction 24a of the M1.In addition to a competitive salary and bonus package, you will receive a complementary company attire, company pension and 20 days annual leave with bank holidays on top, increasing with length of service.As you can probably tell by now our job adverts aren’t about overloading you with information straight away! So … if you like what you’ve read so far please use the link below for our application form, which includes a further link to the full job specification and company information.https://app.smartsheet.com/b/form/98e7ecc242504eecad95213937e98fdaPLEASE NOTE: WE DO NOT USE AGENCIES DUE TO OUR GROUP POLICYJob Types: Full-time, PermanentSalary: Up to £27,000.00 per yearAdditional pay:Quarterly bonusBenefits:Company pensionOn-site parkingSick paySchedule:Monday to Friday
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