Principal Consultant – Genesys Admin Job Vacancy in Genpact Bengaluru, Karnataka – Updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Genpact
Location : Bengaluru, Karnataka
Position :
Job Description : With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here! Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Principal Consultant – GENESYS Admin
Responsibilities:
Hands-on experience with Genesys Engage
Hands-on experience with Genesys Cloud CX
Experience in Design, Build, Implementation and Migration to Genesys Cloud Cx.
Have an experience of Genesys in Administration, implementation, Reporting and Analytics, WFM and QM integration
Expertise in setting up Omni Channel capabilities in Genesys through Call, Chat, Email and SMS.
Hands-on with implementing Genesys and its functional components such as Queues, Call Flows, skill based routing, security profiles, customer profiles, tasks etc.
Hands-on with setting up IVR and call flows and optimizing them to reduce abandonment rate and improve customer experience.
Hands-on with implementation of Speech Analytics both historical and real time, with Genesys Cloud Cx
Hands-on with SAML based authentication and MFA enablement for Genesys Cloud Cx
Good idea of identifying self-service options through IVR etc.
Hands-on with embedding Genesys dialer into SaaS Applications like Salesforce, Zendesk, ServiceNow and custom Apps
Hands-on with implementation of Virtual Agent, Agent Assist, knowledge base, caller intent identification capabilities in Genesys.
Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from Database or API.
Experience in integrating services such as Google CCAI, Sprinkler, Tenfold, Kore with Genesys Cloud Cx
Experience in setting up 9-11 services is preferable
Strong understanding of telephony concepts of PBX, CTR, ACD, IVR etc
Qualifications we seek in you!
Minimum qualifications:
Flexible to work in shifts.
Graduated in B.E/BTech or any equivalent degree.
Good Communication skills.
Good email writing skills
Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field
Preferred qualifications
Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
Knowledge of ITIL Service Management framework
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube
JobPrincipal Consultant
Primary LocationIndia-Bangalore
Other LocationsIndia-Hyderabad, India-Noida
Education LevelBachelor’s / Graduation / Equivalent
Job PostingFeb 14, 2022, 3:47:09 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
This post is listed Under Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company