Lead – Sales Development – Chat (LATAM) Job Vacancy in Freshworks Chennai, Tamil Nadu – Updated today

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Company Name : Freshworks
Location : Chennai, Tamil Nadu
Position :

Job Description : Company Description
Freshworks provides innovative customer engagementsoftware for businesses of all sizes, making it easy for teams to acquire, close, and keep theircustomers for life. Freshworks
Software-as-a-Service (SaaS) products provide a 360-degreeview of the customer, are ready to go, easy to use, and offer a quick return on investment.Headquartered in San Mateo, USA, Freshworks2,000+ team members work in offices throughout theworld. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, andGermany. The company counts over 220,000 businesses in its customer-for-life community aroundthe world, including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.
Freshworks’ suite of products that transform the wayworld-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channelcustomer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integratedCRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growingteams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analystsand media, including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India, and a listing on the Magic Quadrantfor CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organicgrowth over the last few years, the company also has made targeted acquisitions that addcritical capabilities to the portfolio, including Natural Language Processing, Chatbots, Machine Learning,Social, and Messaging Transformation.
Freshworks has raised over $400 million in the capitaland is funded by Accel, CapitalG, Sequoia Capital, and Tiger Global Management. More information is available at
https://www.freshworks.com

Job Description
We are currently seeking an energetic Sales DevelopmentExecutive for our central Sales Team. This position is an integral part of our sales machine.SDEs in the Phone & Chat response team are a specialized group of individuals who proactively engage with prospective customers who call in to identify opportunities. SDEs are focused on lead generation for the sales team. This individual must be a highly motivated, self-starter able to identify, engage and develop opportunities through phone conversations.
Responsibilities:
Accountable for engaging on Calls & Chats with all prospective customers calling in within the SLA definitions
Build and increase knowledge on all products of Freshworks
Identify needs of the prospect, clarify relevant questions and understand if there are immediate opportunities available for sales engagement
Maintain accurate records of all activities in the phone and CRM products.
Promote database cleanup and hygiene through regular and ongoing maintenance activities
Identify prospect list and contribute to prospect nurture campaigns
Accountable for meeting or exceeding monthly qualified lead objectives and quotas

Qualifications

Bachelor’s Degree (BE/BTech/BCom)
8+ years of sales experience
Strong verbal and written communication skills
Drive and perseverance to engage in prospect phone conversations daily
Team player
Must be ready to work night shifts
Microsoft Excel knowledge
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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