Customer Relations Advisor Job Vacancy in TransUnion Leeds – Updated today
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Full Details :
Company Name : TransUnion
Location : Leeds
Position :
Job Description : What We’ll Bring:
About TransUnion:
TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good®.
TransUnion is a leading credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a wide variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You’ll Bring:
We’re looking for a Customer Relations Advisor to join our growing team. You will be based remotely as part of our ‘flex together’ approach but with travel to the Leeds office for team meetings.
In this fast-paced role you’ll work with our wider Customer Relations & Consumer services team to deal with consumer complaints relating to the credit report.
So whether you’re currently working within Complaints, Redress or Customer Services this exciting role will offer a host of development opportunities as part of a global team.
Key Responsibilities:
Proactively managing a caseload of consumer complaints, you’ll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close
Escalate complaints when needed
Support with compiling information for consumer Data Subject Access Requests (DSAR)
Ensure quality assurance and accurate MI reporting
Reviewing any ‘potential complaints’ catalogued in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues.
Working closely with the customer relations team as one day per week you’ll be on the front line dealing with queries as they come in from consumers and clients.
Essential Skills & Experience:
Prior experience obtained within a complaints, redress or customer services function either on the phone, webchat or via email
Great communication skills, you’ll be able to empathise with the consumer and guide the conversation into calmer waters
An ability to manage multiple cases effectively, you’ll be able to plan and prioritise your day and adapt to sudden changes easily.
Desirable Skills & Experience:
Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given.
Impact You’ll Make:
What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as a competitive salary and bonus scheme our benefits package includes up 26 days’ annual leave (plus bank holidays) a generous contributory pension scheme, private health care and a host of other employee lifestyle benefits.
That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated ‘away from keyboard’ time to ensure colleagues take a break and our diversity forums.
Remote Interview & Hiring Process
Protecting the health and wellness of our colleagues and candidates considering a career at TransUnion is our highest priority. Our recruitment and onboarding experience for this role is fully virtual for the time being. Candidate’s interviewing will get to know our team over the phone and video, and this role will continue to operate virtually or hybrid.
TransUnion Job Title
Analyst, Consumer Operations Support
This post is listed Under App Development
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