IT Technical Support / Senior IT Support / IT Infrastructure Job Vacancy in Neolytix Remote – Updated today
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Company Name : Neolytix
Location : Remote
Position :
Job Description : Neolytix works with private healthcare practices nationwide and provides end to end business and technology services to our clients. We are looking for an extraordinary technical support individual with passion for helping people utilize technology and educate them to fully utilize the potential for day to day applications.Job ResponsibilitiesBasic remote troubleshooting of Computer, Connectivity & 3rd party applicationsCreates documentation and self service tips for troubleshooting – publishes on SharePoint/ IntranetLogs in all support tickets and provides timely resolution based on agreed SLA’sProvide a timely response to all customer calls and/or escalationsAdvanced setup & troubleshooting experience on Azure AD, Exchange Server associated with M365Familiar with Cloud PBX solutions and can manage user provisioning, queue management, policies, integration with other apps and maintenance of systemsInstalling and configuring application and operating system software and upgradesProvides weekly & monthly performance reportsAvailable to work during US Central Hours (8 AM to 5 PM Central time) and On Call (for technical emergency – rare)Technical Skill SetCloud Computing Microsoft 365, Teams Admin, Microsoft Teams Phone connect, Azure AD, Exchange AdminCloud PBX experienceUsage of MSP & RMM toolsBasic Automation using Zapier or similar toolWindows & Mac TroubleshootingCompetency in Microsoft Office & Operating SystemsBasic understanding of computer hardware, OS & network troubleshootingData Export, manipulation and cleanup using Excel/ csv toolsSoft SkillsExcellent communication & presentation skillsAbility to communicate clearly, both written and orally in englishAble to perform end user impact analysis, issue resolution and root cause investigationAbility to maintain calm, professional demeanor when under pressureAbility to multitask and manage a large workloadStrong organization skillsJob Types: Full-time, Regular / PermanentBenefits:Cell phone reimbursementFlexible scheduleHealth insuranceInternet reimbursementLeave encashmentLife insurancePaid sick timePaid time offProvident FundWork from homeSchedule:Night shiftExperience:Azure AD, Exchange Server associated with M365: 5 years (Required)Cloud PBX: 5 years (Required)
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