Permanent Customer Centre and Handover Specialist Job Vacancy in Adecco UK Doncaster – Updated today

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Full Details :
Company Name : Adecco UK
Location : Doncaster
Position :

Job Description : Are you passionate about providing excellent customer service?

Do you hold a UK driving licence?

Do you want to be part of the excitement of handing over a new car to a customer?

Cazoo wants you!
We are recruiting for Permanent Customer Contact Specialists to join Cazoo’s new contact centre in Doncaster.

Why work for Cazoo?
Cazoo is a people driven company who really care about their employees, offering a range of well being benefits from annual subscription to Calm app, access to over 20 trained Mental Health First Aider and £100 a year to use towards your personal well being.

Perks
Salary of £22,500 per year
Up to 10% overall company bonus opportunity
Holidays – 26.5 days annually. (5 weeks)
Share Options
Birthday day off
Discount on Cazoo cars
Health Care.
Pension.
Training & Development.
Promotional Opportunities.
Plus loads of other benefits including employee discounts available on Cazoo cars, bike-to-work, Season Ticket Loan,
What you’ll be doing
Welcoming customers to the Customer Centre and offering tea/coffee refreshments.
Supporting walk-in customers through their browsing process, either by helping them to browse our website in one of our dedicated spaces or connecting them to our central Customer Support Team.
Checking-in all customers who arrive at the Cazoo Customer Centre to pick-up their Cazoo car, part-exchange an existing car or return a car which they’d bought using our 7-day Money Back Guarantee.
Answer any questions or resolve issues our customers may have while in the customer centre.
Support customers who are at the Customer Centre with payments and refunds
Work closely with our onsite Logistics, Servicing and Operations teams to ensure the customer’s pick-up or returns experience is seamless and issue-free.
Handing over vehicles to customers at one of our brand new Cazoo Customer Centres, at a scheduled time.
Proactively assist any customers who experience any post-sales issues with their car – supporting where possible on site and setting clear expectations if we need to diagnose and repair.Build rapport and assist all customers to resolve any complaints/issues quickly to maintain high quality customer service. Knowing when to escalate to on-site management and the central CS team.
Looking after the customer-facing space at the CCC, ensuring the space is kept tidy and presentable at all times, and refreshment facilities are topped-up regularly.
Skills and Experience Required
Customer obsessed and passionate about delivering excellent customer service.
Excellent face-to-face communicator and highly personable.
Previous experience of successfully working in high-end retail, hospitality or concierge roles is desirable but not essential.
You’ll be someone with a real ‘Can Do’ attitude.
Strong attention to detail, with a natural desire to take ownership.
Ability to remain calm during difficult situations or in a very busy environment.
The ability to work unsupervised and in a fast paced environment.
Team player.
Comfortable using technology; able to use email, CRM and booking systems and happy to guide customers through the website.
Applicants must have a full UK driving licence.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact lynsey wilding

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