Registrations Analyst Job Vacancy in Utilita Chandlers Ford – Updated today

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Job Description : Title: Registrations AnalystDepartment: Industry OperationsLocation: Chandlers Ford / RemoteSalary: £19,760 per annumAs a Registrations Analyst you will play a key part in delivering a seamless onboarding journey for our customers, from sign up to live date.Working in our back-office team you will take an active role in addressing any exceptions that arise during a customer’s journey. This includes speaking with customers and other energy suppliers to support any disputes.You will have an inquisitive and curious nature, along with a keen eye for detail, to understand and correct any anomalies.You will have a methodical approach and able to follow processes to make logical decisions.About us: At Utilita we believe in enabling people to be the best that they can be. Our determination to succeed is achieved by us working together with a common goal: to service our customers in the best possible way and challenge the status quo.So how do we do that?· By using innovative technology. Our award-winning App, My Utilita, is one of the top three of its kind on Google Play, and our continued focus on using new technology is why Utilita is ranked third in the Southern Tech 100. Our regulator, OFGEM, has praised us for the technology we use to interact with our vulnerable customers.· We have a product to be proud of. Utilita were the first to install a SMART meter back in 2008. We currently have around 830,000 customers and we are going from strength to strength, diversifying our portfolio into other pay as you go offerings.· Making a difference for our customers. Every month Utilita gives customers the chance to win free energy and cash prizes through our customer Jackpot.· Making a difference to the community. As others move away from the high street, Utilita have opened a number of Retail Hubs across the country. Helping to integrate into the community by offering free use of community rooms and a local service.In order to ensure we can do all of that, we provide: · A continuous development culture, through our leadership programmes, apprenticeships and learning platforms.· Employee engagement we appreciate our staff and want to know what they think. We were accredited as a “Great Place to Work”, a vote of confidence from our staff that we’re doing lots of things right.· We have a peer recognition scheme – the Great 8 – because we understand how good it feels to be valued and appreciated.Additional benefits· 25 days annual leave plus bank holidays.· Utilita Bonus Scheme up to 5% of your basic salary.· The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle and Birmingham arenas.· Discounted employee energy tariffs.· We are a patron of the Princes Trust and offer all our staff a paid volunteering day every year plus various fun fund raisers.· A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.· Death in service, twice your annual salary.· Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.Job Type: Full-timeSalary: £19,760.00 per yearAdditional pay:Bonus schemeSchedule:Monday to FridayApplication question(s):Are you able to commute to Chandlers Ford for Training / Team days

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