Senior Consultant Specialist Job Vacancy in HSBC Pune, Maharashtra – Updated today

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Company Name : HSBC
Location : Pune, Maharashtra
Position :

Job Description : The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
In this role, you will:
This role is required to have effective communication across stakeholders and it creates good opportunity to thrive in a matrix organization.
Own and work with the pods to evolve production support processes across the pods. The processes should be configured to ensure efficiency, responsiveness, and high quality business service. Ensure very high levels of Hygiene on ticket closures and process adherence.
Work to reduce user queries through targeting initiatives at high-cost items to reduce burden. These may be a mixture of user training, improved documentation, additional functionality, self-service solutions etc.
Work areas should be chosen based on analysis of user queries, and success measured by observing the reduction of burden on the team as a result of SRs.
To provide coaching to Pods to ensure best in class quality of Post-Incident-reviews. Ensuring root causes are found and documented, actions are followed up and post-review work prioritised.
Provide clean metrics and accurate reports to demonstrate adherence and Post-Incident-Reviews.
To provide standards and coaching to ensure that FLASH reports are generated off the back of relevant incidents; and that the language, style and detail in the communications is appropriate for the incident.
To suggest and report on metrics which provide a measure of the production quality of our system. Such items may be: Uptime, SLA breaches, Processing Capacity Index, Responsiveness, Releases, Incidents & Service Requests. For all these metrics; suggest, prioritise and drive through changes which demonstrate improvements in the metrics.
Point of Contact for driving improvements in production and DevOps KPI’s for suite of applications in Sec Serv IT
Incident management across Sec Serv IT
Incident communication and complete lifecycle management
Communication forum with upstream, downstream engaging to resolution of issues
Drive Reduction program (Weekly analysis of ticket and drive the plan for fix)
Requirements
To be successful in this role, you should meet the following requirements:
Engineering degree or University graduate degree preferably with a degree in IT or Finance.
Work experience in supporting / developing software applications with actively hands-on with coding in Java
Working experience on Production Support and Business Support
ITIL Support
Strong experience in Incident Management
Should be willing for 24*7 support and working in UK shift/Rotational shifts
Additional Skills:
Investment banking or security services
Ability to work with minimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
Self-motivation, and a proven rapid learning capability in a changing environment are essential
Drive and tenacity to ensure change is effectively implemented in a matrix environment
Committed to personal and professional development
Able to work independently, proactively and under pressure against multiple deadlines
Delivery-focused with attention to detail and ensure tasks are completed on time and to the required level of quality.
Proven ability to prioritise workload effectively in line with business priorities.
‘Can Do’ attitude. Willing to turn a hand to whatever task is required.
Delivery focused, strong sense in driving system solution with high performance orientation as well as service scalability are critical for this role
Exposure of working on global project teams on Markets & Securities Services, securities/custody services, and/or fund administration is an added advantage.
Ability to elicit business requirements, perform analysis and establish/recommend a solution architecture.
Superior skills in technical consultation, breadth of knowledge of different technology stacks and communications skills
Must have strong exposure in reviewing all types of Incidents and should have lead a Service Improvement Plan for repeat incidents.
Should have participated in BCP and DR drills to ensure business continuity.
Service monitoring on top-tier critical service, provide fast recovery to protect Mean Time To Recover (MTTR)
Incident Management, Incident communication, Problem Management, Stakeholder management on production issues follow-up
Broad experience in supporting application using various technologies from Cloud technology, API, infrastructure technology stacks and various programming languages
Expert-level usage of AppDynamic and Splunk to support troubleshooting and enhance the production estate visibility
Good understanding of cloud architecture and patterns (GCP, AWS, Azure etc). Preferably – Google Cloud.
Good understanding of Standard JS frameworks and Javascript/HTML/CSS.
Good understanding of NoSQL/Non-relational databases, such as MongoDB, Cassandra, (GCP) Cloud Bigtable, Cloud Firestore
Nice to have experience with data visualization tools, such as Tableau etc.
Excellent verbal and written communications skills required in English; other language
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India

This post is listed Under  Technology
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