Service Desk Specialist Job Vacancy in Deliveroo Melbourne VIC – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Deliveroo
Location : Melbourne VIC
Position :

Job Description : Please note: you will be providing support on a shift basis covering between the hours of 7am and 7pm, including weekends working 5 days in 7.

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company – the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

What you’ll be doing:

Here at Deliveroo we thrive on delivery, after all, it is at the core of our business. Service delivery is no exception. That’s why we are changing the way service delivery works. Our focus will always be the customer but we want to go beyond that and create an experience from the smallest problems. We are creating a service desk team that will be able to operate like engineers being involved in critical work to improve the overall impact we have on the business. Yes, there still will be tickets but with each ticket comes a new opportunity for development and continuous improvement.

Ensure the highest levels of customer experience in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact in Operations.
You will spend time working with tickets that have been submitted to the Service Desk via multiple mediums (chat/phone/web/walk-ups). Some tickets you will work through to resolution, and some you will need to collaborate or escalate to other teams for assistance. You will act as liaison for our new employees helping to assist in setting up their laptops and other devices/accessories. Sometimes your job is simply to grant permission to a user once you have obtained or verified their eligibility.
Troubleshoot, or escalate issues as appropriate, in a timely manner while communicating clearly and proactively throughout the customer’s experience until resolved.
You will share our passion for improvement, always looking for opportunities to improve and highlighting them to the team and management.
Providing support on a shift basis covering between the hours of 7am and 7pm, including weekends working 5 days in 7.

We want you to bring your knowledge and experience to help shape what service delivery should look like.

As we continue to grow we will expose you to the latest technologies as we strive for automation of the boring, leaving interesting challenges to be solved. We have 0 Legacy tech meaning the tech we get is only going to get better and we aren’t fixing Windows 95 problems. We are investing in our tech and working with some bleeding-edge tools across RPA and service delivery.

What skills are we looking for?

We’re customer obsessed, that includes our internal customers. You should love customer service as much as we do, going the extra mile is sometimes necessary for outstanding delivery.
Passionate about technology, it’s our technology that connects us and enables us to give the customer exactly what they need.
You will have a strong knowledge of supporting Google Workspace (G Suite) and experience with MacOS and Windows 10 as well as supporting technologies, such as JAMF and Intune.
Experience working in a technical support environment within a growing tech company would be really useful for us, as we want you to bring your knowledge of good service delivery.
You should be able to take the lead on projects where your skills are most suited to the task at hand, you will also have no problem guiding others around you and sharing your knowledge.
As a company that thrives through collaboration if you have experience mentoring, training, or creating knowledge amongst your team we would love you to be part of our journey raising the standard of service delivery the same way we raised the standard of high quality food delivery.

Exposure or expertise in any of the following:

Google Workspace (G Suite)
Apple products
Windows 10
Chromebooks
ZenDesk / ServiceNow / Data Studio
Jamf/InTune / Git
Slack
Android
AWS
Networking
Identity and Access Management
Python or any other programming language

Benefits

Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
Open, respectful and fun company culture
Additional leave days for years of service
Volunteering leave to support a charity of your choice
Health & Wellbeing
Free access to HeadSpace
ClassPass corporate discount
LinkedIn Learning Access
Free Deliveroo Plus – Free delivery and access to special offers
Amazing HQ offices located in Melbourne CBD
Excellent kit to enable working from home and a parent-friendly working culture
Enhanced Maternity & Paternity benefits
Quarterly celebrations with the wider team, end of year parties & regular social events

Our team is currently working from home in line with the current government advice relating to COVID19; benefits related to working from the office will be available when we return back to the office.

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving – and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

Apply now to continue the conversation.

This post is listed Under  App Development
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company