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Company Name : Alliance Data
Location : Bengaluru, Karnataka
Job Description : It’s fun to work in a company where people truly BELIEVE in what they’re doing !
The Learning and Development trainer supports the organization through training consultation and course facilitation for new hires and tenured associates. The trainer works closely with the Instructional Design team, Compliance, Work Force Management, Talent Acquisition, Business Leaders and Operations Readiness to develop and facilitate engaging training solutions including, new hire training, functional/process training and training designed to boost performance (Interpersonal skills) and close identified learning gaps.
Essential Job Functions
Training Delivery at India site level – Facilitating new hire training, functional/process training / soft skill training primarily for Care Center/ Call Center and occasionally to the corporate associates in both the physical and virtual classroom environment. The Trainer is responsible for tracking attendance, providing informal and formal coaching to associates, communicates progress to the respective leaders, and assesses learner progress during the Training session. This includes, but not limited to, brand partner training, system releases, new processes, up-skilling, re-skilling and soft skills Establishes goals and sets expectations for the learners related to the desired performance outcomes.
Relationship Management – Works directly with the instructional design team as subject matter experts to assist in developing self-paced and facilitator led training content. Works alongside department Supervisors to provide on the job observation and coaching for lower performing associates when not facilitating training. Works closely with project managers and project owners, attending project meetings when applicable, for new system or processes that will require facilitator led training.
Adult Learning – Incorporates a variety of training methods to accommodate adult learning styles in the classroom. Adjusts learning techniques based on the training environment, which includes both physical and virtual classroom. Collaborate and contribute to the review of training content and materials to ensure accuracy in the content and ensure appropriate learning principles are applied.
Training Acumen – Represents the Talent Development team in projects and initiatives that require formal and informal associate training. Provides feedback, as necessary, to the project managers and works with team members from multiple teams within the organization to help effectively develop and execute the training required for the project.
Reports to: Senior Manager Learning and Development
Working hours : Standard working hours/ should be open to flexible working hours based on requirement
Minimum Qualifications :
Degree Required : Bachelors in Art/Commerce
Years of Work Experience Required : Two to five years of experience as corporate trainer
Type / focus of work experience preferred: call center experience, leading and conducting multi-week training classes with little supervision, classroom training and facilitation, supervision, soft skill training
Bachelor’s Degree (Required)
Two or more years
Adult Education, Customer Service, Presentations, Supervisory Experience, Teamwork, Training and Development
About Alliance Data Card Services
Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter , Facebook , LinkedIn and Instagram .
About Bread ®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter , Facebook and LinkedIn .
Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,000 associates worldwide.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of credit and background checks.
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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