User Support Coordinator Job Vacancy in Retail Insight Chatswood NSW 2067 – Updated today

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Full Details :
Company Name : Retail Insight
Location : Chatswood NSW 2067
Position :

Job Description : Do you want to be part of a growing global business? Would you like to solve real problems for some of the world’s leading retail brands (including Walmart, Woolworths, Diageo and Danone) and be part of a supportive team of like-minded people? We’re on a huge journey and we want you on onboard.
At Retail Insight our mission is to reinvent retail operations through advanced analytics, growing sales and profitability across the globe. To continue to do this and be the best we need more talented individuals to join our team.
A bit about the role:
We are very excited to announce we have a brand-new opportunity! The role of the User Support Coordinator is to work with any application users that may need help to use our solutions, providing basic triage support and identifying any bona fide technical issues, that need to be resolved by engineering or data teams. The role is key in ensuring a usage growth and a positive user perceptive of Retail Insight’s applications
Here are some examples of what you might be doing:
Receive email or app notifications of feedback or problems identified with an application. Investigate feedback or problems identified, acting in a timely manner on all required follow-ups, with a focus on successful resolution.
Reviewing the attributes of the user feedback against an existing SOP repository in a timely manner, to provide suitable instruction to the user for known scenarios.
Email or where prudent call the user for more information and to provide guidance to ensure expectations are met and where possible exceeded.
Document and or escalate any new scenarios to the Technical Client Service manager in a timely manner to ensure it is addressed immediately.
Update SOP with newly resolved scenarios accurately and in a timely manner to enable the team to access the results.
Discuss and help design requirements for potential application improvements
Occasional application user testing both at desk and occasionally in a retail store.
Support the Technical Client Service manager in day-to-day application support and improvements.
About you:
You are very personable, and possess strong verbal and written communication skills. You are analytically minded, posess strong problem-solving skills, coupled with a positive attitude in finding solutions and the ability to explain topics clearly and patiently. Previous client facing experience is also highly regarded.
About your previous experience:
Retail experience would be advantageous but not essential.
Client facing experience essential
Previous roles that have used any kind of software application (Apps, CRM, Accounting software, WMS, etc) preferred.
Experience with SQL will be a added advantage.
Experience communicating effectively with different levels of technical ability
Intermediate MS Office
Experience with Google sheets
Benefits and Perks:
RI is a fun and collaborative place to be, to support you at work and play we offer a number of things: flexible working options, an extra day of paid leave on your birthday, team lunches, an audible subscription, options to support your development and growth.
More about RI:
At Retail Insight, we have built a suite of innovative retail execution analytics products trusted by some of the world’s leading retail and consumer goods companies including Walmart, Woolworths, Diageo and Danone.
We provide head office, stores and suppliers with data-driven insights that direct action and capture value. We specialise in-store and are at the cutting edge of retail analytics technology, helping identify drivers, and alerting to close, lost sales and lost profits from out-of-stocks, poor in-store execution, waste, markdown, and total loss.
If this sounds like you, we’d love to hear from you.

This post is listed Under  App Development
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