Member Experience Director Job Vacancy in Hartefeld National Golf Club 1 Hartefeld Dr, Avondale, PA 19311 – Updated today

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Company Name : Hartefeld National Golf Club
Location : 1 Hartefeld Dr, Avondale, PA 19311
Position :

Job Description : Member Experience Director at Hartefeld NationalWe are actively seeking a dynamic, strategic, and forward-thinking professional. The Member Experience Director is ultimately responsible for curating and enhancing “ClubLife” through Member Engagement, Member Connection, and Member Retention. The Director focuses on creating and executing the strategy and engagement efforts for Member Programming, Member Communications, Member Management, New Member Onboarding, and training/developing the Member Experience Team at the Club. The ideal candidate will be able to work well under pressure, coordinate multiple tasks, solve problems, and enjoys working in a collaborative team environment. To be successful in this role, you will be well connected within the local market/community, savvy when it comes to marketing strategies and social media, and have a passion for creating long-lasting memories for members and guests.Programming – Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are/segments and ClubLife expectationsCommunications – Implement a thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member storyMember Management – Champion the engagement and retention strategy for overall Member journey + tracking, ARMI (At-Risk Member Intervention), and forecastingNew Member Onboarding – Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name RecognitionSupervise Member Experience Team – Project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge (dependent upon Club structure)Day to Day: Focus on both the qualitative (Member Experience) and quantitative (Member Growth/Retention) goals of the ClubCreate the ClubLife experience according to the brand standardsGenerate and execute relevant programs with the purpose and consideration of your Clubs Members, product, and position; utilize member and committee feedback for all member events and programsCreate storytelling and content focused communicationsCommunicate to Members consistently and concisely via all channels (in person, email, social media, ClubLife App, etc.)Ensure a vibrant and connected member communityFocus on ARMI (At-Risk Member Intervention) and increased retention practicesLead Member Experience Team in executing the Membership Experience strategic planResponsible for budgeting of dues lost, resignations, and downgradesAbout you: Experience of 2 – 4 Years in Hospitality, Customer Relations, or Marketing CommunicationsPrefer experience in one or more of the following: sales, relationship management, marketing, food beverage operations, customer service, membership associations, and/or fundraisingPrior experience in leading teams or projects to successful outcomes is preferredUndergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreationAdvanced knowledge working with Microsoft Office Suite, CRM/Salesforce, strong technical literacy with the ability to work in multiple systemsAbility to work well under pressure, coordinating multiple tasks at any given time; problem solver and adaptableHigh energy and outgoing personalityOrganizational and time management skills with attention to detailAbout us: A premier Delaware Valley golf club, within the ClubCorp portfolio, Hartefeld National is located in Avondale, Pennsylvania. A lifestyle club that provides a wide array of amenities, benefits, and perks to the members, guests, employees, and clients at the Club.We are ClubCorp, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service, and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs, and stadium clubs in 30 states, the District of Columbia and two foreign countries. We offer a competitive salary and comprehensive benefits to our team members including medical, dental, and vision, paid time off, individual investment options (401k), fun family culture, professional and career development/advancement within the ClubCorp portfolio. We are a Members’ haven and a home away from home for our Employees to follow their passion for Golf, Tennis, Fitness, Food & Beverage, Private Events, Sales, and more. At ClubCorp, work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in the Club, you can create magic moments and enrich the lives of Members and Employees. So join us and be a part of a fun, fast-paced, high-impact group of talented people who are passionate about bringing out the very best in life and bringing people together. It is our passion to provide communities built on rich traditions and deep camaraderie, where you can form lasting bonds while serving the city’s best and brightest!Have more questions? Check out our ClubCorp Jobs website to get more details about ClubLife, the Employee Experience, Company Benefits, etc. or our Social Network: ClubCorp LinkedIn or ClubCorp InstagramJob Type: Full-timePay: $50,000.00 – $60,000.00 per yearBenefits:401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceSchedule:10 hour shift8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payAbility to commute/relocate:Avondale, PA 19311: Reliably commute or planning to relocate before starting work (Preferred)Experience:Marketing: 1 year (Preferred)Work Location: One location

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