Partner Technical Advisor Job Vacancy in Microsoft Bengaluru, Karnataka – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Microsoft
Location : Bengaluru, Karnataka
Position :

Job Description : Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
A Partner Technical Advisor (PTA) is a service delivery focused subject matter expert. They are responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance. They provide in-depth technical and subject matter expertise for one or more services or scenarios. Their primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volume services and engaging through technical and subject matter expert mentorship, readiness and escalation management. They are expected to contribute to technical expertise and issue resolution globally.
Responsibilities
Core (all people in this role perform these duties; depending on tenure some duties may be minimalProvide technical and SME coaching for Delivery Partner (DP) Engineers, AdvocatesPartner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.Own case management duties (incoming inspection, escalations, tech reviews, triage, wellness, reduced time to… measures)Provide Readiness Content (identify need for and create content; contribute to readiness efforts where you are the Subject Matter Expert (SME))Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process)Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working with Stakeholders like Supportability Program Managers)Release Management and Deployment for Delivery Partners (ensure it happens, do not own directly)As a technical, program SME, collaborate with all stakeholders to identify and recommend technical, program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.Provide Frontline Technical or Sales Operations Oversight to Delivery Partners
Optional (people in this role may perform these duties, can vary by line of business)
Provide Frontline Operations Metrics OversightParticipate in DP ROB (WBR, QBR, MBR)Participate in Product Group Triages (coordinated with Eng. and Service TAs)Approval of escalations to product group on behalf of DP (known as ICMs, Bugs or similar – varies by SBU) Drive Down Speed or Time to Competency for DP ResourcesParticipate in Technical and SME Interviews for New PTA HiresDirect Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)Run Non-Top Box and Deviation Analysis (including Approval)Lead or participate in building communities with peer delivery roles (SEE, EE, EEE, TA); may be workload or specialty specific.
Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.
We are looking for candidates who have a growth mindset, passion for customers and quality results, strong technical knowledge in Windows, troubleshooting skills and demonstrable experience.
Required Qualifications:
Overall 5+ Yrs. of Experience in IT Industry.2+ years in a customer facing service role in any capacity.2+ years of experience in technical topics related with core OS and more specifically in the topics handled in the Directory Services POD (DS):
General Windows Operating system “core” features and troubleshootingWindows Server 2008 (R2), Windows Server 2012(R2), Windows Server 2016, Windows Server 2019.Active Directory Services (including ADS, FSMO Roles, DNS Zones, Replications, Trusts etc.)Ability to troubleshooting complex scenarios within Active Directory, Replication, Performance, Disaster Recovery, Security, DFSR, FRS, ADMT, ADLDS, Windows Time, User Profiles.Group Policy: design, implementation, configuration, management, troubleshooting.Experience supporting, training/coaching, consulting, or architecting IT technology.Background in escalation level or equivalent engineering.English Language: fluent in reading, writing, and speaking. If English is not native language, proficiency test results are a plus (e.g., TOEFL, TOEIC, Cambridge English Exams)Passion for developing people with strong mentoring and coaching skills.Demonstrated aptitude for providing exceptional customer service in politically charged environments.Strong cross team collaboration skills.Ability to enhance the technical expertise of peers via product training, mentoring and team content development.
Preferred Qualifications:
Certification(s) on Identity with Windows 2012 R2 / 2016 Windows Operating system would be an added advantage.Bachelor degree in Computer Science or similar, or equivalent experience in IT.
Please note that working hours might change according to business needs. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company