Support Engineer (Level 3) Job Vacancy in ADCI – Karnataka Bengaluru, Karnataka – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : ADCI – Karnataka
Location : Bengaluru, Karnataka
Position :

Job Description : 1+ year of development or technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern program languages
Excellent troubleshooting and documentation skills
Experience in scripting in modern program languages
Strong in any one scripting language
Experience in making minor fixes in team software, followed by building, testing and deploying in prod
A degree in Computer Science or at least one year relevant experience in a large-scale online technical operations environment
Good communication skills
Basic understanding of data structures and algorithms
Excellent written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
Effective organisational skills to maintain a consistently high standard of operations in a busy environment
Confidence to initiate, drive and manage debugging windows with customer teams

Job summary
Amazon has come a long way since opening on the World Wide Web in July 1995. Today, we operate retail websites in multiple countries across geographies, offering products in many categories (books, media, digital, electronics etc.) worldwide, and we still like to work hard, have fun and make history! The Amazon.com brand has become synonymous with a superior level of convenience, selection, low prices, and customer service.

The India Machine Learning (IML) team as a part of Amazon India, is looking for a passionate and results-oriented Support Engineer (SE) for managing its tools and services that are used by multiple teams within Amazon. As a SE, you’ll be responsible for handling operational excellence tasks for IML team that includes first level respondence to customer tickets, troubleshoot common service issues, write scripts to automate recurring issues and also help team with minor software upgrades, test and prod deployment. This job requires you to maintain high bar in customer service experience for IML products and services.

Key job responsibilities

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services
Understand and debug minor issues occurring in a service when a TT comes/ PE raised by referring to team SOPs and experience gained from team coordinations
Understand and work on AWS services like Lambda, SNS, Step functions, EMR, Sagemaker
Write scripts for automations to fix commonly occurring issues
Prod deployment and sanity.
Develop tools to aid operations and maintenance
System and Support status reporting
Customer notification and coordination with service teams to follow-up to maintain service level agreements
Write code (primarily in Java, Python, JavaScript, TypeSceipt) accomplishing smaller tasks or rectifying some issue happening in a service

A day in the life
As a Support Engineer to India Machine Learning team (IML), you’ll be responsible for handling operational excellence tasks for IML team that includes first level respondence to customer tickets, troubleshoot common service issues, write scripts to automate recurring issues and also help team with minor software upgrades, test and prod deployment. This job requires you to maintain high bar in customer service experience for IML products and services.

About the team
The India Machine Learning (IML) team as a part of Amazon India, is responsible for building state-of-the-art machine learning tools, frameworks and services that are used by multiple teams WW (Scientists, Data Engineers, SDEs, BIEs) to productionize their ML applications and services, with just few clicks of button while abstracting out the internal complexities to leverage distributed frameworks and AWS services and adherence to Amazon best practices.

BS in Computer Science, Engineering or a related technical field
1+ years overall development/technical support experience
Experience in Java/Perl/Python/shell scripts
Basic Linux/Unix command knowledge
Basic AWS knowledge is a plus
Ability to write intermediate level database queries; SQL skills
Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
Instances in previous job experience of tech related work, ownership and going ahead than their assigned work to solve some issues.
Strong knowledge of the computer science fundamentals and good understanding of distributed software systems
Exposure to server-less cloud computing is a strong plus
Experience with technical support, incident response and incident management
Able to automate select systems administration tasks through creation and maintenance of scripts and tools
Exposure to Test Driven Development, CI/CD process to achieve zero touch deployments

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company