Technical Support – Workforce Planning and Scheduling Job Vacancy in H&M Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : H&M
Location : Bengaluru, Karnataka
Position :

Job Description : Technical Support – Workforce Planning and Scheduling
Hub 1, Mezzanine Floor, South West Quadrant| Karle SEZ, Karle Town Centre, Bangalore, Karnataka, India
Full-time
Department: H&M Group
Company Description
As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. H&M group comprises of nine independent brands: H&M, COS, Weekday, Monki, H&M Home, & Other Stories, ARKET and Afound. We have over 5,000 stores across more than 73 markets worldwide.
Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things. When we interact with colleagues and customers around the world, our values help us develop and grow. We want to be at the forefront of both fashion and sustainability.
Our employees play a key role and can contribute to more sustainable fashion, today and in the future.
The H&M group is on an exciting journey to meet and exceed our customers’ expectations today, tomorrow and in the future. During 2022, we will continue our agile transformation to further advance our ability to continuously surprise and delight our customers and accelerate our business – by releasing the power of people, data and technology. With focus on the customer and our strong values, we explore new ways to innovate and develop products that make a meaningful and sustainable impact all over the world, and we want you to take a leading role in the transformation.
We explore new ways of working, have a customer-focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.
Join our journey and discover your potential!
Job Description
Do you want to be a key player and is longing for a new challenge within the Workforce Management and technical solutions? We are looking for an ambitious Software Engineer – willing to share and learn to join us!
Within Workforce Planning & Scheduling product team, you turn ideas into reality and build stores that make each brand´s unique personality come to life. You will be a part of a dynamic and supportive product area and your main collaboration partner is the H&M Group Business experts and business tech organization. H&M Group is a family of brands and businesses, driven by our desire to democratize fashion and sustainability. We are growing– and the more we grow, the bigger difference we can make – so we are thrilled to announce this exciting new role within the Colleague Lifecycle area at Business Tech.
Responsibilities
In the team Workforce Planning & Scheduling we have a mission to optimize the utilization and efficiency of the workforce within the H&M group by combining forecasting and scheduling algorithms with an intuitive and modern interface for our colleagues in stores and offices around the globe. Now we are rolling out a new workforce management (WFM) tool to a wide range of countries. This means that providing support for Pilot/Rolled out/Rolling out country is crucial in order to have a product that works both globally and for specific countries. You will be part of maintenance team where you need to coordinate with end users, super users, suppliers, business experts and business tech teams across the globe to fix their issues when they report it through reporting tool.
Qualifications
Skills & Mindset
We believe you have 2+ years of experience in support or maintenance process and good in analytics skills & think out of box to fix the issues quickly (Overall experience 2 to 5 years). You are communicative in English and understand the agile ways of working. We are looking for an ambitious team-player who love to simplify the complex! It is necessary that you have a background as support technician. Furthermore, you have worked with:
Experience in MS SQL server & PowerShell script
Incident handling & Application monitoring
Innovative ideas to team for automations
Jira creation and deployment planning for a new store request
Optimizing Stored procedures execution timings through query tuning and applying Indexes
It is also beneficial if you have experience from Cloud transformations, Cognos report development and Microsoft Azure tools and technologies.
Additional Information
We are a family of brands, driven by our desire to make great design available to everyone in a sustainable way. We develop tech solutions and products for the entire value chain for the H&M Group with the purpose to meet and exceed our customers’ expectations. Working in multiple areas of the tech field, from AI, data, and business development to engineering and testing – we are influencing and engaging millions of customers across 74 markets. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin, or background.

This post is listed Under  Technology
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