Customer Service Advisor Job Vacancy in CareShield Ltd Stevenage SG1 – Updated today
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Full Details :
Company Name : CareShield Ltd
Location : Stevenage SG1
Position :
Job Description : Are you looking for a Customer Service role that offers more?
About Us
CareShield are a market leader in the development and delivery of innovative and cutting-edge training solutions within the Care Sector. We are a rapidly expanding company that can offer you the opportunity to grow and develop.
Care is at the heart of everything CareShield do.
About the Role
At CareShield the role of Customer Service Advisor involves so much more than just providing support to our customers. Customer service is a vital part of the role as you will be the first point of contact for clients via phone, email or chat, resolving any problems they may have with our digital workforce development platform and ensuring accurate recording within our CRM systems. However, you will also be required to gain a deep understanding of our clients’ requirements, consulting with them on how additional products can assist them with their training needs. As part of the role you will also undertake onboarding of new customers and carry out presentations via Teams to train clients on how to use our e-learning platform. This position will be based at our Stevenage Head Office.
What Benefits Can You Expect?
25 days holiday plus bank holidays. (33 in Total)
Additional day off for Birthday
Christmas Shutdown
Generous pension scheme
Access to Legal, Financial and Medical Advice for you and your family (via EAP)
Counselling, Bereavement and CBT services available (via EAP)
Access to a Wellbeing Portal and Health App that includes fitness, holistic health and wellbeing advice
Discounts on over 2,000 brand products via Perks at Work including up to 50% of Cinema Tickets
Hours of work are Monday to Thursday 8.30am to 5:30pm, Fridays 8.30am to 4pm
Salary: £17,000 – £19,000 (DOE)
The MUST HAVE Skills
Previous experience within a phone-based customer service environment (Minimum 1 year)
Previous experience with CRM platforms such as Sales Force, Dynamics or Fresh Desk
Previous experience with using Teams, Zoom or similar as a presentation tool.
High level of ability with MS Office applications including Excel.
In Addition You Will Also Have
Excellent communication and listening skills with a confident telephone manor.
The ability to investigate and respond to client quires in a professional and timely fashion.
Able to plan and organise own time, even under pressure.
Problem-solving skills
Attention to detail.
Contact us to find out more!
As this role will include access to learner data, and as part of our commitment to safeguarding and promoting the welfare of young people and vulnerable adults, a DBS check will be requested in the event of being offered a position with us.
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