Product Support Engineer II, Smokescreen Job Vacancy in Zscaler Mumbai, Maharashtra – Updated today

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Full Details :
Company Name : Zscaler
Location : Mumbai, Maharashtra
Position :

Job Description : Company Description
Zscaler is one of the most exciting technology companies around. Our mission is simple – it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market – security – and our passion is to bring cloud computing to Internet security just like Salesforce.com did to CRM. More than 5,000 organizations around the world are already using Zscaler – including amazing brands like General Electric, Nestle, NBC, and NATO – and more than 13 million people across more than 200 countries are protected by our systems every single day.

Job Description
Role: Product Support Engineer II
Responsibilities
Product Focus for this role is towards deception technology (Honeypots):
Provide second line phone/email consultation to independently debug complex computing problems.
Interface with Engineering and assist the customer with testing or troubleshooting.
Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
Assist in developing on-going training programs for the department.
Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
Other duties as assigned

Qualifications
Requirements
Minimum 3-5 years experience working as Support Engineer supporting security products.
Experience with operating systems such as Windows, Linux, and FreeBSD.
Experience troubleshooting network, active directory and endpoint issues and familiarity with the necessary tools. (Debug logs, Ping, Traceroute, etc)
Expert knowledge of protocols such as HTTP, SSL/TLS, TCP, DNS, Syslog etc.
Working Knowledge of networking and security products and enterprise Network Infrastructure.
Familiarity with:
Network Protocol Analyzers (tcpdump, Wireshark)
Network Security (SSL/TLS, Firewall, Proxies, IDS/IPS)
Hypervisors (VMware ESXi, Microsoft HyperV, KVM)
Microsoft Active Directory
Scripting knowledge (PowerShell, SHELL, Python) would be appreciated
Qualifications
Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry
certifications.

Additional Information
Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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