Customer Service Officer Job Vacancy in The Co-operative Bank Ipswich IP1 – Updated today
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Company Name : The Co-operative Bank
Location : Ipswich IP1
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Job Description : Customer Service OfficerLocation: IpswichSalary: £18,200 – £19,500Work Pattern: 35 hours (7 hours Monday – Friday and 4.5 hours every other Saturday), Full Time, PermanentA career that makes a differenceWho we areFormed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we’ve been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank withFind out more about who we are here.What You Can Expect From Us:27 days holiday at start, rising to 30 daysCompetitive pension / income protection / life assurance2 paid days for volunteering per yearPositive working environment in contemporary officesStrong career path within Financial ServicesFamily friendly policies and supportive working environmentRecognition scheme and a culture in which we celebrate successActive network groups, ran by colleagues for colleaguesFull Training & Development with career progression opportunitiesThat’s what we can offer you – a firm belief in doing what’s right in a place where you can feel genuinely proud to work, grow and develop.What we’re aboutWe are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, ethical now, ethical always.Our Customer Service Officers understand that banking in a branch is all about the customer experience …what our customers see, hear and feel and not simply a transaction. That’s why Money facts have awarded us the ‘Branch Network of the Year’ for the second year running!!So as a Customer Service Officer, you are a person that:Has passion in delivering the best customer service and is willing to go the extra mile to provide moments of truth or magic moments; so our customers stay, buy and recommendAppreciates and embraces customers’ diversityIs keen and able to learn about our products and services, guiding customers through our digital transformationIs happy being a key point of customer contact for all cash related queries and enquiriesIs career focused and has a desire to work for a company they can be proud ofThis is a great opportunity to shine and demonstrate …High levels of energy, resilience and self-motivationProven problem solving and analytical skillsPassion for excellent customer service, including helping customers with our internet banking and appA willingness to learn about our financial products and banking processesThis role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today. Unfortunately, we can only consider candidates with the right to work in the UK at this time.Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.Please note we may withdraw this vacancy once sufficient applications have been reached.Job Types: Full-time, PermanentSalary: £18,200.00-£19,500.00 per hourApplication question(s):Do you have any disabilities that may require any special adjustments either in the workplace or at interview stage?
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