Operations Manager (tech / professional services) Job Vacancy in inniAccounts Limited Derby DE1 – Updated today

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Company Name : inniAccounts Limited
Location : Derby DE1
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Job Description : Putting clients first. Building brilliant tech & service experiences. Being inspired by brands we love. That’s what we do here at The Inni Group. Will you join our team?As a successful challenger brand, we’re tackling the stereotypes around accountancy. We combine our people, tech and content to deliver a market-leading experience, which delights our clients. Our team is diverse, and spans many disciplines including software engineering, marketing, client success and operations. We’re now recruiting an operations manager.In this role, you will report to the COO collaborating closely with our senior management team to ensure that we’re delivering both exceptional service today, and our exciting growth plans. You’ll be in charge of developing, building, and managing key parts of our operations, as well as ensuring that they’re in line with our company’s objectives. This role will offer a high level of autonomy and participation in the efficient operation of our brands.You will implement our digital operating strategy as well as the management of some of our key digital platforms. You will focus on continuous improvement utilising lean approaches and technology, as well as contributing to our client experience strategy.You’ll oversee our adherence to complex legislation as well as maintain the company’s internal policies and procedures. You will manage audits to ensure risk mitigation and the delivery of necessary changes.What you’ll be doingDelivering change and service improvements. You’ll need to collaborate with, and lead our teams to help us to hit our long-term objectivesRolling out further digitisation and automation. We think it’s a force for good to deliver scale, freeing our team from admin work, and delivering even better experiences for our clientsContributing to our app development roadmap. You’ll work closely with our in-house software engineers to ensure our best-in-class app stays that way, and is seamlessly integrated to our professional servicesChampioning quality. Monitoring and auditing our process to ensure quality standards remain high and that we remain compliant with regulatory requirementsAlways improving. Supporting and encouraging the team with continuous improvement, by bringing fresh perspectives and unleashing the potential in our data to support decision makingWhat we’re looking forA proactive self-starter. We don’t micromanage here, and our team isn’t huge. You’ll need to take broad requirements, roll up your sleeves and deliver results.Team minded. You’ll be working across teams to deliver improvements, so you need influence with empathy. Project management experience would be welcome, too.A curious learner. There’s always something new to learn and opportunities to bring in fresh ideas.Entrepreneurial spirit. We’re ambitious, which means we’re looking for someone who wants to move things forward and contribute to the vision and success of the company.Attention to detail. We’re renowned for quality, which needs an eye for detail and excellent communication skills, including writing.Tech-savvy. We’re passionate about technology, and it underpins our strategy. Whilst you don’t need to be able to code, it is important you’re really comfortable with tech.Relevant experience. This is a senior role for those with relevant experience.If you’ve not yet had a chance to demonstrate all of these skills, that’s OK. As a small company, we really value open-minded team members who roll their sleeves up and are ready to learn, and we love seeing potential unleashed.Why work at Inni?If you’ve never stepped foot inside an accountancy firm, it’s not a problem. Think accountancy is boring? Think again. We’re busy building apps, delivering professional services, and even launching TV shows to our rapidly growing social media audiences. We’re leading exciting changes in how accountancy is delivered, and we do this by looking outside of the industry for inspiration and team members.There’s a family-feel to the company, with a high degree of trust. You won’t have directors peering over your shoulder. Instead, you’ll find a supportive and ambitious team, who work together to help each other and deliver on our goals. We’re proud of doing “good business” – be that for our team, our clients, or the sectors we work in. We’ve won many prestigious awards along the way, including the Queen’s Award for Innovation.Brilliant benefitsOur team has been rocking hybrid working, so it’s here to stay. We’re true believers in you being accountable for your own productivity, which includes where you want to work, and flexibility on your hours. It’s likely you’ll be in the office a few days a week for the things that work best face to face.When you are in the office, you can cycle in thanks to our cycle to work scheme (it’s a 9 minute ride to the train station). If you drive there’s free parking on-site and nearby, and our offices are in a characterful Victorian railway building, in walking distance to Derby city centre. We provide free healthy snacks, good coffee and there’s a relaxed dress code.As well as your salary, we have an annual profit sharing scheme. You’ll get your birthday off, and you also get additional holidays for long service. If you’re the studious type, we’ll support you with relevant training and qualifications. Plus, when life gives you lemons, we try to help too. You’ll get paid sick pay, excellent private health insurance, a confidential employee assistance helpline and a supportive team.Finally, we have an active company-funded social calendar: expect Christmas parties, summer BBQs, and 10k runs to burn off our bake-offs and fast-food Fridays (running optional).Job Types: Full-time, PermanentSalary: £30,000.00-£40,000.00 per yearBenefits:Casual dressCompany eventsCompany pensionCycle to work schemeEmployee discountFlexible scheduleOn-site parkingPrivate medical insuranceProfit sharingReferral programmeSick payStore discountsWork from homeSchedule:Monday to FridayEducation:A-Level or equivalent (preferred)Experience:Operations management: 4 years (preferred)

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