Senior Customer Success Manager (Technology CSM – ETL /Big data /Cloud) Job Vacancy in Talend Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Talend
Location : Bengaluru, Karnataka
Position :

Job Description : WHO WE ARE:
Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.
Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all.
Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner.

We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.
We’re looking for a Senior Customer Success Manager to ensure our customers successfully adopt our products and expand the value they get from our solutions.
We are an established Customer Success function consisting of Professional Services Consultants, Support Engineers, Customer Success Managers, Customer Success Architects, and a Technical Enablement Team with a passion for creating successful, loyal customers.

To support our continuing rapid growth, this team is a specialized Customer Success team to assist Talend Cloud and SMB customers in a low-touch and tech-touch model. We are looking for a person who thrives supporting customers in a high-volume environment, has experience onboarding customers, and enjoys assisting customers to successfully adopt technology. This is an opportunity to help build our Cloud CSM practice, while helping customers achieve their business outcomes using some of the most exciting and disruptive technologies on the market.
Responsibilities include:
Assist customers to adopt our technology, by answering their questions and directing them to appropriate educational and support resources.
Improve scalability with well-targeted one-to-many communications with customers.
Respond promptly to customer inquiries.
Develop knowledge resources to assist customers, including a knowledgebase for commonly asked questions, and enhancements to our Customer Success portal.
Become an expert on Talend technologies, and the ways that customers apply them to solve business challenges.
Discover the business goals of your customers’ projects, and how they are using Talend to achieve those goals.
Identify opportunities for growth and expansion within your customers.
Identify and quantify key factors for success of your customers, and develop programs to meet those criteria.
Programmatically provide regular communications.
Communicate common enhancement requests effectively, to influence the product roadmap.
Track customer progress, and communicate accurate status for your customers.
How you will be measured:
Increase customer adoption, engagement, retention, and satisfaction
Progress in expanding your technical expertise
Maintaining a cadence of communications with small and medium business (SMB) and Cloud customers
Net renewal rate and logo retention of SMB and Cloud customers
We are seeking someone with:
7+ years of experience working in customer-facing roles
Willing to work in night shift to support our US & North America customers
A successful record as a technology advisor, pre-sales engineer, consulting engineer, or product or technical account manager within the data analytics ecosystem
Knowledge of corporate IT projects and processes
Subject matter expertise in data integration, data modeling, ETL/ELT architectures, and application development methods
Ability to discuss benefits and risks of technology choices with customers
A quantitative approach to understanding, measuring, and forecasting customer behavior and revenue
Ability to identify and position opportunities for growth within customers
Perspective to blend technology and business strategy to develop customer and partner success plans
Ability to develop collaborative relationships with colleagues and partners in diverse functions, including Sales, Engineering, Marketing, Legal, Support, and Finance
Excellent verbal and written communications and presentation skills
Demonstrated ability to thrive in a fast-growing dynamic company
Understanding of the data and application integration markets, current market trends and industry players
Recent experience with 2 or more of the following technology areas (At least intermediate level of technical exposure is required in the below mentioned areas):
o Big Data (Hadoop distributions and key technologies)
o Relational and NoSQL databases
o Cloud Computing
o Data Integration (ETL/ELT)
o Master Data Management (MDM)
o Data Governance
o Data Quality (DQ)

#LI-SK1
AND NOW, A LITTLE ABOUT US:
Talend has received some pretty impressive accolades along the way:
CEO named a 2020 Top Diverse Leader by the National Diversity Council6th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 20214th consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2021Recognized as a Challenger for Enterprise Integration Platform as a Service (iPaaS) in Gartner Magic Quadrant 2021Named Leader in The Forrester Wave™: Enterprise Data FabricRanked in the DBTA “100 Companies that Matter Most in Data”Listed in the CRN Big Data 100 Companies

We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.
As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members. We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us via email to request an accommodation at accommodation@talend.com. We appreciate your interest in Talend.
Notice to Recruiters and Staffing Agencies
Talend SAS and its affiliates (“Talend”) have an internal recruiting, or talent acquisition, department (“TA”). Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend’s resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.
Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies. Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.

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